yes agree but i buy many games with different user accounts and passwords ect. yes should keep account details on paper maybe but dont have this problem when i lost my steam account it was solved withing minutes not days or weeks,alll i want is to have the game i paid for as said the last reply from support was like a little sentence and then like saying tough luck and bye and then i reply straight away for you not to reply for a week again,
all needs to be done is like a one on one email conversation to get this sorted out,now i dont thinks this is so difficult
i sent them my email details cant they try to send me a email to see if i get it off them and go from there,if not i can send them my sky email add and do it there.