thanks for responding to me Jona33
this is where we fall down we both do not under stand the ports. I have gone direct from modem to my computer and bypassed the router and that did not change anything. when it gets to the ports we are not sure what to do. we both closed out firewalls and have gone through both computers using Skype to check out setting with him on his computer and me on mine. the ports we did see we both had the same.
thanks
AkJAW