A good company should be able to satisify all its customers and make them happy so that they would continue dealing with that company, but the way u as a community manager are speaking, u mean that these stuff aren't important for u at all, I don't think that a community manager should have such an attitude, u must support us and try to fix any problem that we are facing or u will lose all ur customers.
U should support people like drex cause they both benefit u (ED) and us (the players), I am sure that most of the PG map sales that u had these days was just because of people willing to play MP on drex's new server, which means more profit for u.
Most of the gaming companies these days have got modern stuff and not the MP systems of the 90s, if u want to increase ur player base then u have to follow the interests of ur players and "at least" try to providetheir needs.
I can't understand how can people play against an AI all the time and not get bored, it is impossible and Idk from where did u get those statics that 95% of the players play SP.
Plz get open minded and rethink about the MP system that u have right now.