I understand that the net can be a rough place, again my only issue was that the response was from a company rep to a customer. If he wanted to know if the program was pirated, PM him and ask. Any reasonable person would believe the reason he posted that question. Second, there are better ways to RTFM someone... hell, let someone in the community do it. And no time is 'wasting my time' for a paying customer.
I teach customer/guest service and manage people to carry out that service and perhaps that is making me a little overzealous in putting these words down. But if one of my employees had this line of response to a guest, he/she would be promptly 'separated', no excuse acceptable.
Regardless, this is one of the most, if not the most, helpful and enthusiastic communities in gaming that I have come across on the net; especially helpful in such a niche and technical sim that this is. Keep it up!