Jmerlin

I bought the DCS:Blackshark software awhile back and had problems getting it running. Come to find out it was and activation problem, once solved I was able to play the game. I made a major change to one of my disks and I am now again with the same problem. I can not find my activation numbers and need your help. I have uninstalled the program and reinstalled it. When I invoke the program I get the music but then I get an error message of a launcher.exe error. I need to reactivate my prgram but I need your help in doing so. John Dennis

From: John Dennis <merlin_dennis@hotmail.com> To: sf_support <sf_support@star-force.com> Sent: 13 Июль 2009 Subject: Bought the product but can't get on I bought the DCS:Blackshark package. I installed the software and launched the software to activate the program. I got music and then an error message: Appname: launcher.exe Appver: 0.0.0.0 Modname: opengl32.dll Modover 5.1.2.600.5512 Offset: 0006a21e. I tried all sorts of ways of activation with no results. I then uninstalled the program and reinstalled. This time I got no music after hitting the blackhawk icon and then again the same error. I was successful in activating the multi-player, I think. Please help. John Dennis From: support@star-force.com To: merlin_dennis@hotmail.com Subject: RE: RE: [TRACK-0000026946] RE: Bought the product but can't get on Date: Mon, 13 Jul 2009 23:34:31 +0400 Hello John, Sorry for the mess. The problem you have described in your first letter is not related to protection system, but to the game itself. You should contact the game customer support service in order to resolve the problem. From myself, I would recommend you to update video card drivers and DirectX to latest available versions, at first. Thank you for contacting us! -- Best regards, Alexey Vorobiev Customer Support Group StarForce Technologies From: support@star-force.com To: merlin_dennis@hotmail.com Subject: [TRACK-0000026946] RE: Bought the product but can't get on Date: Mon, 13 Jul 2009 21:16:32 +0400 Hello, Could you please send us screenshot of the error. Also if possible please attach a StarForce error report file to your email. To create such a file, do the following: - Run the application. - When an error occurs, click on the "Information" button. - After the information is gathered, click on the "View Report" button. - Save the opened report file as text. It is a good idea to ZIP it before sending. Thank you! --- Best regards, Sergei Bashkov Customer Support Group StarForce Technologies ----- Original Message ----- From: John Dennis <merlin_dennis@hotmail.com> To: sf_support <sf_support@star-force.com> Sent: 13 Июль 2009 Subject: RE: [TRACK-0000026946] RE: Bought the product but can't get on Sergei, I ran the pgm, viewed the error but could not save the file. Want to get on my computer and run it yourself?