Rift loosing HDMI connection

[MadMonty]

Hey fellows,

 

after nearly one exciting year with my Rift, I never got rid of the problem, that my Rift was losing HDMI connection occasionally. Especially, when I touched the Rift with my hands (not even moving it), I lost connection, also when turning my head during my flights.

 

I have tried everything I found:

 

- using HDMI to DVI adapter

- several Tray Tools settings

- USB 2.0 and 3.0

- driver updates

- reseating of USB and HDMI (also the one on the Rift)

 

Nothing has helped so far.

 

I did loose connections also whilst playing other games, e.g. Burried Allive. While playing Oculus-games, I could return to the game after the connection has been re-established. But playing DCS meant always to close the game and restart it – which has been quite annoying when flying a 1 hour mission with the A10 and loosing connection at final approach to the runway (and therefore losing the missions progress in a campaign).

 

Since I didn´t found any further help, I have asked Oculus support for their help. I have to admit, that their support is lightning fast and courteous. My (maybe broken??) Rift is on the way back to Oculus and I will get a brand new replacement.

 

I just wanted to post my troubles in case, anyone else is having the same. I will let you guys know, if a new Rift does solve the problem.

 

Cheers!

[Gruman]

Had the same issue. HDMI Connector was not soldered according to specs. When pushing in the cabe it discnnected. Returned the Rift the same evening to the store and picked up a new one.

Back then it happend often, so they would give in rather quickly.

[dburne]

Always nice to hear these good reports of their customer support. While I have not had a need to use it yet, it is one reason I went for the Rift.

[Verde]

For me the solution is not to overtighten the middle strap that goes over head, since i made it a little loos it is ok.

[MadMonty]

Ok guys,

 

the new Rift arrived within one week (awesome service by Oculus) and what can I say...

 

I really have tried to play with a broken Rift for nearly a year. All the disconnections I had, had nothing to do with my PC, drivers or adapters. This bloody thing just didn´t work properly.

 

The new Rift is so much more fun, no disconnections at all. I can even take it off while flying DCS and put it back on - my old one lost connection doing that (and I thought this is a normal going to "standby" procedure :music_whistling: ).

 

So whenever someone comes around with the same problem of losing HDMI-connection over and over again, don´t hesitate to return you Rift and get a new one.

 

Cheers!

[javelina1]

Great to hear buddy! (and also about the customer service/support). :-)

[dburne]

Ok guys,

 

the new Rift arrived within one week (awesome service by Oculus) and what can I say...

 

I really have tried to play with a broken Rift for nearly a year. All the disconnections I had, had nothing to do with my PC, drivers or adapters. This bloody thing just didn´t work properly.

 

The new Rift is so much more fun, no disconnections at all. I can even take it off while flying DCS and put it back on - my old one lost connection doing that (and I thought this is a normal going to "standby" procedure :music_whistling: ).

 

So whenever someone comes around with the same problem of losing HDMI-connection over and over again, don´t hesitate to return you Rift and get a new one.

 

Cheers!

 

:thumbup:

 

Glad to hear you are all sorted with a new unit now!