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Delivery issue


42nd_eemee

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Dear ED Support,

 

I've purchased several times both the web and CD version of FC for myself and my friends and no issues at all. However now I have one. I've purchased 2 CDs (FC) on the 9th January 2005, paid for both of them online. However I've received only 1 CD on the 15th January. I've written an e-mail the same day to team@lockon.ru with my transaction ID, date and time of purchase and invoice ID included. I did not receive an answer (not even a return receipt) nor did I get the missing second CD. I've resent that e-mail on the 6th February but now to webmaster@lockon.ru and CC to team@lockon.ru. Unfortunately things have not changed yet. I guess maybe I did not get through your spam filter. Could you please look into this, since one of my friends is still waiting to get his CD.

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Have you got the missing CD or heard anything ED yet emee? :)

 

Dear ED Support,

 

I've purchased several times both the web and CD version of FC for myself and my friends and no issues at all. However now I have one. I've purchased 2 CDs (FC) on the 9th January 2005, paid for both of them online. However I've received only 1 CD on the 15th January. I've written an e-mail the same day to team@lockon.ru with my transaction ID, date and time of purchase and invoice ID included. I did not receive an answer (not even a return receipt) nor did I get the missing second CD. I've resent that e-mail on the 6th February but now to webmaster@lockon.ru and CC to team@lockon.ru. Unfortunately things have not changed yet. I guess maybe I did not get through your spam filter. Could you please look into this, since one of my friends is still waiting to get his CD.

JJ

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Unfortunately not. I considered waiting until Monday, since it usually took 3-4 work days to receive the CD. My plan was to ask a moderator for help, but now I have you here around...

 

Ps: LOL, I've written the wrong year in my previous post. It's 2007 not 2005. Sorry.

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Unfortunately not. I considered waiting until Monday, since it usually took 3-4 work days to receive the CD. My plan was to ask a moderator for help, but now I have you here around...

 

Well I cannot help you directly - only try to push things a little. However, I think the problem might be that you chose the wrong email address for your query - please try: support@lockon.ru instead :) .

 

Ps: LOL, I've written the wrong year in my previous post. It's 2007 not 2005. Sorry.

 

LOL......I did think you have been unusually patient there :D .

JJ

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  • 2 weeks later...

Yes I also thought of amazon.com and in fact I found one store which is selling this game. Unfortunately this store is in USA in New York and I`m living in Germany. It`s said that no delivery is available in my area... WHY IS THIS GAME SO DIFFICULT TO FIND? I think all games are made with the primer function to be benefitend and to have a good number of sales. How do they imagine to profit of game which is sold in 1-2 stores in the world!

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