Contacting customer service?

[chaser]

Hi Guys

I contacted customer service around 5 days ago and added a log file for them to have a look at

My log seems to have quite a few error messages come up

can someone have a look below and let me know please

 

 

 

showShaderError coreCount=1

2018-11-21 12:47:31.611 ERROR EDCORE: Can't mount c:/users/paul/saved games/dcs/textures/ajs37. Drivers errors:

2018-11-21 12:47:31.611 ERROR EDCORE: FSDriver: there is no directory c:/users/paul/saved games/dcs/textures/ajs37

2018-11-21 12:47:31.611 ERROR EDCORE: ZipDriver: Can't open zip archive c:/users/paul/saved games/dcs/textures/ajs37.zip.

2018-11-21 12:47:31.612 ERROR EDCORE: Can't mount c:/users/paul/saved games/dcs/textures/av-8b. Drivers errors:

2018-11-21 12:47:31.612 ERROR EDCORE: FSDriver: there is no directory c:/users/paul/saved games/dcs/textures/av-8b

2018-11-21 12:47:31.612 ERROR EDCORE: ZipDriver: Can't open zip archive c:/users/paul/saved games/dcs/textures/av-8b.zip.

2018-11-21 12:47:31.612 ERROR EDCORE: Can't mount c:/users/paul/saved games/dcs/textures/f-5. Drivers errors:

2018-11-21 12:47:31.612 ERROR EDCORE: FSDriver: there is no directory c:/users/paul/saved games/dcs/textures/f-5

2018-11-21 12:47:31.612 ERROR EDCORE: ZipDriver: Can't open zip archive c:/users/paul/saved games/dcs/textures/f-5.zip.

2018-11-21 12:47:31.612 ERROR EDCORE: Can't mount c:/users/paul/saved games/dcs/textures/f-86f. Drivers errors:

2018-11-21 12:47:31.612 ERROR EDCORE: FSDriver: there is no directory c:/users/paul/saved games/dcs/textures/f-86f

2018-11-21 12:47:31.612 ERROR EDCORE: ZipDriver: Can't open zip archive c:/users/paul/saved games/dcs/textures/f-86f.zip.

2018-11-21 12:47:31.612 ERROR EDCORE: Can't mount c:/users/paul/saved games/dcs/textures/f-86f/usn_usmc. Drivers errors:

2018-11-21 12:47:31.612 ERROR EDCORE: FSDriver: there is no directory c:/users/paul/saved games/dcs/textures/f-86f/usn_usmc

2018-11-21 12:47:31.612 ERROR EDCORE: ZipDriver: Can't open zip archive c:/users/paul/saved games/dcs/textures/f-86f/usn_usmc.zip.

2018-11-21 12:47:31.612 ERROR EDCORE: Can't mount c:/users/paul/saved games/dcs/textures/ka-50. Drivers errors:

2018-11-21 12:47:31.612 ERROR EDCORE: FSDriver: there is no directory c:/users/paul/saved games/dcs/textures/ka-50

2018-11-21 12:47:31.612 ERROR EDCORE: ZipDriver: Can't open zip archive c:/users/paul/saved games/dcs/textures/ka-50.zip.

2018-11-21 12:47:31.612 ERROR EDCORE: Can't mount c:/users/paul/saved games/dcs/textures/m-2000c. Drivers errors:

2018-11-21 12:47:31.612 ERROR EDCORE: FSDriver: there is no directory c:/users/paul/saved games/dcs/textures/m-2000c

2018-11-21 12:47:31.612 ERROR EDCORE: ZipDriver: Can't open zip archive c:/users/paul/saved games/dcs/textures/m-2000c.zip.

2018-11-21 12:47:31.612 ERROR EDCORE: Can't mount c:/users/paul/saved games/dcs/textures/p-51d. Drivers errors:

2018-11-21 12:47:31.612 ERROR EDCORE: FSDriver: there is no directory c:/users/paul/saved games/dcs/textures/p-51d

2018-11-21 12:47:31.612 ERROR EDCORE: ZipDriver: Can't open zip archive c:/users/paul/saved games/dcs/textures/p-51d.zip.

2018-11-21 12:47:31.612 ERROR EDCORE: Can't mount c:/users/paul/saved games/dcs/textures/sa342. Drivers errors:

2018-11-21 12:47:31.612 ERROR EDCORE: FSDriver: there is no directory c:/users/paul/saved games/dcs/textures/sa342

2018-11-21 12:47:31.612 ERROR EDCORE: ZipDriver: Can't open zip archive c:/users/paul/saved games/dcs/textures/sa342.zip.

2018-11-21 12:47:31.612 ERROR EDCORE: Can't mount c:/users/paul/saved games/dcs/textures/su-27. Drivers errors:

2018-11-21 12:47:31.612 ERROR EDCORE: FSDriver: there is no directory c:/users/paul/saved games/dcs/textures/su-27

2018-11-21 12:47:31.612 ERROR EDCORE: ZipDriver: Can't open zip archive c:/users/paul/saved games/dcs/textures/su-27.zip.

2018-11-21 12:47:31.612 ERROR EDCORE: Can't mount c:/users/paul/saved games/dcs/textures/su-33. Drivers errors:

2018-11-21 12:47:31.612 ERROR EDCORE: FSDriver: there is no directory c:/users/paul/saved games/dcs/textures/su-33

2018-11-21 12:47:31.612 ERROR EDCORE: ZipDriver: Can't open zip archive c:/users/paul/saved games/dcs/textures/su-33.zip.

2018-11-21 12:47:31.612 ERROR EDCORE: Can't mount c:/users/paul/saved games/dcs/textures/uh-1. Drivers errors:

2018-11-21 12:47:31.612 ERROR EDCORE: FSDriver: there is no directory c:/users/paul/saved games/dcs/textures/uh-1

2018-11-21 12:47:31.612 ERROR EDCORE: ZipDriver: Can't open zip archive c:/users/paul/saved games/dcs/textures/uh-1.zip.

2018-11-21 12:47:31.612 ERROR EDCORE: Can't mount c:/users/paul/saved games/dcs/textures/uh-1/usmc_hmm. Drivers errors:

2018-11-21 12:47:31.612 ERROR EDCORE: FSDriver: there is no directory c:/users/paul/saved games/dcs/textures/uh-1/usmc_hmm

2018-11-21 12:47:31.612 ERROR EDCORE: ZipDriver: Can't open zip

[Koriel]

First of all, ED's customer service is not useless. I've had to use them for an issue or two in the past and they've always helped me. Even with an out of the box transfer of a license they've been going well beyond what a normal customer service would do.

 

Second, looking at your log file I see driver error, mounting errors. etc. You might want to look into either deleting your shaders so they can be rebuild on next launch of DCS. You can find info on that on the forum here. Perhaps even deleting the complete dcs folder in saved games. After a complete reinstall of windows I just linked the dcs.exe from my game partition and it recreated the /saved games/dcs folder again.

 

Try using the forum for your issues, most likely the answer is there.

 

Always make a backup of stuff before doing anything rash though.

Edited November 23, 2018 by Koriel

[chaser]

First of all, ED's customer service is not useless. I've had to use them for an issue or two in the past and they've always helped me. Even with an out of the box transfer of a license they've been going well beyond what a normal customer service would do.

 

Second, looking at your log file I see driver error, mounting errors. etc. You might want to look into either deleting your shaders so they can be rebuild on next launch of DCS. You can find info on that on the forum here. Perhaps even deleting the complete dcs folder in saved games. After a complete reinstall of windows I just linked the dcs.exe from my game partition and it recreated the /saved games/dcs folder again.

 

Always make a backup of stuff before doing anything rash though.

 

Im glad they are helping you/have helped you sadly in my case they are not, but thanks for the heads up

[msalama]

Disk full perhaps?

[chaser]

Disk full perhaps?

 

Sadly not

[David OC]

Many post there problems here and the community will also help.

 

What is the exact problem your having and the full spec's of your pc.

 

 

If it's just the log's, it can mean very little, unless it's something major happening.

 

Take a look a the windows log.:cry:

[Alphamale]

Sadly not

 

I was wondering this as well...can you please tell me how much free space, on your game install drive, do you have?

[chaser]

I was wondering this as well...can you please tell me how much free space, on your game install drive, do you have?

 

 

115gb free out of 500gb

[Alphamale]

115gb free out of 500gb

 

Which log is this and location? And have you failed to update to the latest Open Beta, if that's what you're using

[Alphamale]

I have no "Textures" folder inside the root directory of C:\Users\MyName\Saved Games\DCS.openbeta....now maybe it's different with the Release Version \DCS\ ...but that's what the error code is saying...perhaps you made a hard junction recently to redirect a textures folder and it pointing to the wrong location? THERE is, however, a Textures folder under the C:\Program Files\Eagle Dynamics\DCS World OpenBeta\Bazar folder...So maybe yours is in the wrong location?

Edited November 23, 2018 by Alphamale

[Koriel]

@Chaser,

 

Been reading it a bit more. You failed to state exactly what the issue is. You only posted an error log. What exactly happens when you launch DCS?

 

When did the issue start? After an update?

 

What actions have YOU undertaken to solve the issue? Have you tried a repair? Going back to a previous version.

 

You might want to try the DCS Updater

https://forums.eagle.ru/showthread.php?t=160053

 

With this app you can easily update/repair/up or downgrade your DCS install.

[Maronz]

Hey guys I was having the same problem I don’t know if you guys know about this already or what what fixed mine was my time on my computer was off make sure your time is right and it is synced in windows