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Can't see the drive


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I just finished a new build. My problem is I want to have a sata ssd drive for internal storage, but doesn't show, even in disk management. There my C drive & CD-ROM as present, but not the storage drive. I did a chat with MB tech, thought maybe something in the bios, but no help. I don't think the sata ports have any problem, because the CD-ROM shows. Can anyone think of what else it could be? TIA

Asus ROG Z390, I9 9900K , 32 GB DDR4, EVGA GTX 2080 Ti , Win10 64, Rift CV1 & S VR

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Make a screenshot from your Sata Bios page. Rather make a few more than one too few. So we can hopefully see the misconfigured part.

IIRC the Z270 series Bios allows to make screenshots to a USB drive or even internal drive.

 

Does the drive work in another PC or ext. USB adapter ?

 

What drive model is it precisely ?

 

List all your drives with make and model

 

Make a screenshot of your Win-Disk Management page in fullscreen with BOTH parts, upper + lower, fully visible.

Gigabyte Aorus X570S Master - Ryzen 5900X - Gskill 64GB 3200/CL14@3600/CL14 - Asus 1080ti EK-waterblock - 4x Samsung 980Pro 1TB - 1x Samsung 870 Evo 1TB - 1x SanDisc 120GB SSD - Heatkiller IV - MoRa3-360LT@9x120mm Noctua F12 - Corsair AXi-1200 - TiR5-Pro - Warthog Hotas - Saitek Combat Pedals - Asus PG278Q 27" QHD Gsync 144Hz - Corsair K70 RGB Pro - Win11 Pro/Linux - Phanteks Evolv-X 

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Thank you for taking a look. I had to trim them so they get below 2mb.

 

 

 

Does the drive work in another PC or ext. USB adapter ?

 

 

Yes

 

 

What drive model is it precisely ?

 

 

Samsung 850 500gbGB SSD

 

 

List all your drives with make and model

 

 

Samsung 970 EVO Plus NVMe M.2 1TB

LG CD-ROM

1.png.d868d3319fef351e3702e4d53f9b7eb5.png

2.png.c49035aa1ecf948f7aef78cb9e389567.png

3.png.b447781b5375227b13680820ab705536.png

4.png.8862dda69bd84c7500e41854e6023ccf.png

5.png.c8a5acf473f68eca3d3eda828a9b4d13.png

Disk.png.10b6d5f1ba5a5ea7fb282b26a1db842a.png

Asus ROG Z390, I9 9900K , 32 GB DDR4, EVGA GTX 2080 Ti , Win10 64, Rift CV1 & S VR

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Which M2 socket did you use for your 970 EVO Plus?

 

The one above the video card should be the primary slot, it will disable sata port 1 if set to SATA mode but won't disable anything if in PCI-E mode,

 

if you used the slot closer to the front of the case, it will disable sata ports 5 and 6 to operate in PCI-E mode. If you used the bottom slot, just make sure the SSD you're trying to add is in port 1-4 and bare in mind that using this slot, two of your sata ports become disabled. If you can't tell which ports are what, there should be a diagram in the user manual, which you can download from Asus support.


Edited by Headwarp
Spoiler

Win 11 Pro, z790 i9 13900k, RTX 4090 , 64GB DDR 6400GB, OS and DCS are on separate pci-e 4.0 drives 

Sim hardware - VKB MCG Ultimate with 200mm extension, Virpil T-50CM3 Dual throttles.   Blackhog B-explorer (A), TM Cougar MFD's (two), MFG Crosswinds with dampener.   Obutto R3volution gaming pit.  

 

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Yeah, Headwarp might have hit the nail right on ! That would explain the issue pretty much.

 

Make sure your NVMe is NOT in the wrong 2nd slot while your 850 SSD is in Sata port 5 or 6.

 

Read the manual which is which, on my Asus board the LOWER one is NVME Slot #1 that also has a cooling plate from the PCH. The one above the PCIe ( GPU Slot ) is my secondary NVMe without an included cooler.

 

This is likely your issue.

Gigabyte Aorus X570S Master - Ryzen 5900X - Gskill 64GB 3200/CL14@3600/CL14 - Asus 1080ti EK-waterblock - 4x Samsung 980Pro 1TB - 1x Samsung 870 Evo 1TB - 1x SanDisc 120GB SSD - Heatkiller IV - MoRa3-360LT@9x120mm Noctua F12 - Corsair AXi-1200 - TiR5-Pro - Warthog Hotas - Saitek Combat Pedals - Asus PG278Q 27" QHD Gsync 144Hz - Corsair K70 RGB Pro - Win11 Pro/Linux - Phanteks Evolv-X 

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Well it looks like I chose the wrong socket. I did this cus I read in the manual socket 1 was for both NVMe & sata, & 2 was just NVMe. I didn't see anything about sata ports being disabled. That's what I get for reading the manual. I should have thought myself that could be the problem, but things get by a going on 76 years old gamer. :noexpression: Anyhow all is well, thanks for catching that, & the help from you both. :thumbup:


Edited by bobd

Asus ROG Z390, I9 9900K , 32 GB DDR4, EVGA GTX 2080 Ti , Win10 64, Rift CV1 & S VR

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:thumbup:

 

Stuff like that happens, regardless of ones age.

 

Respect for your age and endeavour in DCS.

Gigabyte Aorus X570S Master - Ryzen 5900X - Gskill 64GB 3200/CL14@3600/CL14 - Asus 1080ti EK-waterblock - 4x Samsung 980Pro 1TB - 1x Samsung 870 Evo 1TB - 1x SanDisc 120GB SSD - Heatkiller IV - MoRa3-360LT@9x120mm Noctua F12 - Corsair AXi-1200 - TiR5-Pro - Warthog Hotas - Saitek Combat Pedals - Asus PG278Q 27" QHD Gsync 144Hz - Corsair K70 RGB Pro - Win11 Pro/Linux - Phanteks Evolv-X 

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Well it looks like I chose the wrong socket. I did this cus I read in the manual socket 1 was for both NVMe & sata, & 2 was just NVMe. I didn't see anything about sata ports being disabled. That's what I get for reading the manual. I should have thought myself that could be the problem, but things get by a going on 76 years old gamer. :noexpression: Anyhow all is well, thanks for catching that, & the help from you both. :thumbup:

 

Glad we were able to help. ;)

Spoiler

Win 11 Pro, z790 i9 13900k, RTX 4090 , 64GB DDR 6400GB, OS and DCS are on separate pci-e 4.0 drives 

Sim hardware - VKB MCG Ultimate with 200mm extension, Virpil T-50CM3 Dual throttles.   Blackhog B-explorer (A), TM Cougar MFD's (two), MFG Crosswinds with dampener.   Obutto R3volution gaming pit.  

 

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