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How long does it take for an order to get out of ‘processing’?


imacken

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I ordered a WarBRD base a few days ago. It was in stock, but still shows as ‘processing’ on the site. What’s a typical time for Virpil to despatch an in stock item?

Intel i7 12700K · MSI Gaming X Trio RTX 4090 · ASUS ROG STRIX Z690-A Wi-Fi · MSI 32" MPG321UR QD · Samsung 970 500Gb M.2 NVMe · 2 x Samsung 850 Evo 1Tb · 2Tb HDD · 32Gb Corsair Vengance 3000MHz DDR4 · Windows 11 · Thrustmaster TPR Pedals · Tobii Eye Tracker 5 · Thrustmaster F/A-18 Hornet Grip · Virpil MongoosT-50CM3 Base · Virpil Throttle MT-50 CM3 · Virpil Alpha Prime Grip · Virpil Control Panel 2 · Thrustmaster F-16 MFDs · HTC Vive Pro 2 · Total Controls Multifunction Button Box

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Typically we estimate up to 7 working days, but during times of high demand this can bump up to 10-14 working days.

 

Check our Support Center for more questions and if you have anything specific, feel free to contact us directly!

 

https://virpil.freshdesk.com/en/support/solutions/articles/47000021726-when-will-my-order-be-dispatched-

► Website: www.virpil.com // ► Facebook: https://www.facebook.com/VirPilControls // ► Twitter: https://twitter.com/VirPilControls

For support please email support@virpil.com to open a ticket!

 

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Thanks for that. So, is this a ‘time of high demand’?

Intel i7 12700K · MSI Gaming X Trio RTX 4090 · ASUS ROG STRIX Z690-A Wi-Fi · MSI 32" MPG321UR QD · Samsung 970 500Gb M.2 NVMe · 2 x Samsung 850 Evo 1Tb · 2Tb HDD · 32Gb Corsair Vengance 3000MHz DDR4 · Windows 11 · Thrustmaster TPR Pedals · Tobii Eye Tracker 5 · Thrustmaster F/A-18 Hornet Grip · Virpil MongoosT-50CM3 Base · Virpil Throttle MT-50 CM3 · Virpil Alpha Prime Grip · Virpil Control Panel 2 · Thrustmaster F-16 MFDs · HTC Vive Pro 2 · Total Controls Multifunction Button Box

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Mine was in "Processing" status for 16 days... Now the status is "Completed" and TNT status have been in "Collecting" for 3 days. Still waiting patiently for it.

 

 

Edit: However, when I wrote to Virpil about the wait, I received a very prompt response. Unlike Thrustmaster, wrote to them about my Warthog faulty slider when I got it out of the box. Thrustmaster didn't bother to reply even I wrote to them twice.


Edited by Crusader69

OS:Win10 64bit*/MB: Gigabyte X470 AORUS ULTRA GAMING / HD:SSD

CPU Type: AMD Ryzen 7 2700X 8-Core 3700Mhz / Ram:32Gb DDR4

Mon: Dell AW3418DW LCD + 3 x CUBESIM displays.

Hotas : TM Warthog #4347 | #80897 | TM F/A-18 Hornet Stick / TM Pendular Rudder / Cougar MFDs / Buddy-Fox A-10C UFC / Elgato Stream Decks / Virpil T50-CM2 Base and Grip / Winwing Super Taurus | PCR | PTO / Monstechtech Desk Mounts 

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If the item was out of stock, then I can understand this amount of delay, but if it is marked as 'in stock' then why does it take so long to put it in a box and despatch?

Intel i7 12700K · MSI Gaming X Trio RTX 4090 · ASUS ROG STRIX Z690-A Wi-Fi · MSI 32" MPG321UR QD · Samsung 970 500Gb M.2 NVMe · 2 x Samsung 850 Evo 1Tb · 2Tb HDD · 32Gb Corsair Vengance 3000MHz DDR4 · Windows 11 · Thrustmaster TPR Pedals · Tobii Eye Tracker 5 · Thrustmaster F/A-18 Hornet Grip · Virpil MongoosT-50CM3 Base · Virpil Throttle MT-50 CM3 · Virpil Alpha Prime Grip · Virpil Control Panel 2 · Thrustmaster F-16 MFDs · HTC Vive Pro 2 · Total Controls Multifunction Button Box

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I guess it isn't in the eu warehouse or they have the parts there but need to assemble them. Or the eu warehouse has no staff and Cypher flys over twice a month to ship the orders :megalol:

Windows 10 64bit, Intel i9-9900@5Ghz, 32 Gig RAM, MSI RTX 3080 TI, 2 TB SSD, 43" 2160p@1440p monitor.

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Ordered my T50 CM2 base on Aug 19, received it on Sept 3rd to the East coast of the US.

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Lian Li 011 Dynamic Evo, Core i9 11900K @ 5.0GHz, Corsair H150i CPU cooler, Asus Prime Z590-A, Radeon RX6800 XT64GB, Team T-Force Delta DDR4 3600, Corsair RM1000X PSU,  Win 11 x64

 

 

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I guess it isn't in the eu warehouse or they have the parts there but need to assemble them. Or the eu warehouse has no staff and Cypher flys over twice a month to ship the orders :megalol:

 

Yeah I think at one time they assembled them per order, perhaps they are still doing it that way.

Don B

EVGA Z390 Dark MB | i9 9900k CPU @ 5.1 GHz | Gigabyte 4090 OC | 64 GB Corsair Vengeance 3200 MHz CL16 | Corsair H150i Pro Cooler |Virpil CM3 Stick w/ Alpha Prime Grip 200mm ext| Virpil CM3 Throttle | VPC Rotor TCS Base w/ Alpha-L Grip| Point Control V2|Varjo Aero|

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Same here, I ordered my case on the 3rd and just got a despatch notification for delivery next week!

Intel i7 12700K · MSI Gaming X Trio RTX 4090 · ASUS ROG STRIX Z690-A Wi-Fi · MSI 32" MPG321UR QD · Samsung 970 500Gb M.2 NVMe · 2 x Samsung 850 Evo 1Tb · 2Tb HDD · 32Gb Corsair Vengance 3000MHz DDR4 · Windows 11 · Thrustmaster TPR Pedals · Tobii Eye Tracker 5 · Thrustmaster F/A-18 Hornet Grip · Virpil MongoosT-50CM3 Base · Virpil Throttle MT-50 CM3 · Virpil Alpha Prime Grip · Virpil Control Panel 2 · Thrustmaster F-16 MFDs · HTC Vive Pro 2 · Total Controls Multifunction Button Box

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Received my T-50CM2 base last week... it is awesome. Built like a tank.

 

 

 

Just ordered the "VPC MongoosT-50CM2 Grip" 3 hours ago. Got the tracking number just now. Estimated to reach me on the 3 days later.

 

 

both thumbs up to Virpil !!!

OS:Win10 64bit*/MB: Gigabyte X470 AORUS ULTRA GAMING / HD:SSD

CPU Type: AMD Ryzen 7 2700X 8-Core 3700Mhz / Ram:32Gb DDR4

Mon: Dell AW3418DW LCD + 3 x CUBESIM displays.

Hotas : TM Warthog #4347 | #80897 | TM F/A-18 Hornet Stick / TM Pendular Rudder / Cougar MFDs / Buddy-Fox A-10C UFC / Elgato Stream Decks / Virpil T50-CM2 Base and Grip / Winwing Super Taurus | PCR | PTO / Monstechtech Desk Mounts 

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