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TrackIR 5 stopped working today - The drivers for this device are not installed. (Code 28)


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So yesterday it was working great. I didn't make any changes.

Today I get this error message in Device Manager:

https://ibb.co/5nDtnHG
https://ibb.co/tprCdcS

I'm on Windows 11 Pro
Version 21H2
Build 22000.556

 

I tried removing and reinstalling and changing to different USB ports, nothing helps. I tried trackIR on my laptop and it's working there.

Has anyone experienced something similar?

 

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I guess this is rather a USB problem than a specific TiR issue.

You have to delete all "old" USB devices in Device Manager in most cases to remedy the issue.

USBDEVIEW is a great tool to list "invisible & old" USB devices and clear them out.

Nirsoft's Website:  https://www.nirsoft.net/utils/usb_devices_view.html

 

Hope my assumption is somewhat correct, report back

Gigabyte Aorus X570S Master - Ryzen 5900X - Gskill 64GB 3200/CL14@3600/CL14 - Asus 1080ti EK-waterblock - 4x Samsung 980Pro 1TB - 1x Samsung 870 Evo 1TB - 1x SanDisc 120GB SSD - Heatkiller IV - MoRa3-360LT@9x120mm Noctua F12 - Corsair AXi-1200 - TiR5-Pro - Warthog Hotas - Saitek Combat Pedals - Asus PG278Q 27" QHD Gsync 144Hz - Corsair K70 RGB Pro - Win11 Pro/Linux - Phanteks Evolv-X 

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  • 1 month later...

Just got the same problem, windows 11, TrackIR now comes up as Unknown Device, have checked the camera on my daughters laptop with Windows 10 and it works fine.

Have you updated any other programs lately?

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  • 1 month later...

Same issue with me. Last night updated windows 11. Boom. Undetected device. Hope this gets resolved quickly.

Asus ROG Maximus X Apex//Core I7 8700K @ 5.3Ghz //32GB DDR4 RAM//Asus 3090 RTX//4K monitor w/ TrackIR 5

 

 

 

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Don't have this issue with all Win11 updates as of now installed.

I recommend to delete the USB entries and connect it again.

Gigabyte Aorus X570S Master - Ryzen 5900X - Gskill 64GB 3200/CL14@3600/CL14 - Asus 1080ti EK-waterblock - 4x Samsung 980Pro 1TB - 1x Samsung 870 Evo 1TB - 1x SanDisc 120GB SSD - Heatkiller IV - MoRa3-360LT@9x120mm Noctua F12 - Corsair AXi-1200 - TiR5-Pro - Warthog Hotas - Saitek Combat Pedals - Asus PG278Q 27" QHD Gsync 144Hz - Corsair K70 RGB Pro - Win11 Pro/Linux - Phanteks Evolv-X 

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Yep I am the same as Bitmaster, "fingers crossed". In all seriousness I opened it to test it now. Win 11 all updates AMD X570 motherboard. 

Check your motherboards drivers for the USB ports, plug the Track IR into a port directly into the back of the motherboard. Also, try them all one by one. Sometimes my Track IR has NOT liked the high speed USB ports.

Best of luck hope it gets sorted.

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Got in touch with NaturalPoint. They responded to email with a few hours. Follow Their recommended uninstall procedures and reinstall. Worked for me, back up and running. 

Asus ROG Maximus X Apex//Core I7 8700K @ 5.3Ghz //32GB DDR4 RAM//Asus 3090 RTX//4K monitor w/ TrackIR 5

 

 

 

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