Horns Posted May 27, 2022 Share Posted May 27, 2022 Just wanted to acknowledge the awesome service I received from VKB. I realized on the day my order arrived that I'd ordered the wrong product. It was 100% my fault, but VKB Australia talked me through the returns process, expedited the shipping when I placed the order I'd initially meant to and kept in contact with me the whole time until they confirmed they'd processed my refund. The product itself (Gunfighter Mk 3 with the F-14 grip) is top shelf for sure, but I know people have had mixed customer service results with some boutique HOTAS manufacturers, so I thought it worth mentioning that the high quality of the customer service matched the high quality of the product in my case. Please note I have not received nor been promised any sort of inducement or reward for writing this, I'm doing so purely because I think knowing about my experience might be helpful to others. 1 Modules: [A-10C] [AJS 37] [AV8B N/A] [F-5E] [F-14] [F/A-18C] [FC3] [Ka-50] [M-2000C] [Mig-21 bis] [NTTR] [PG] [SC] Intel i7-12700F, Nvidia GTX 3080, MSI MPG Z690 Carbon WiFi, 32GB DDR4 @ 1600 MHz, SteelSeries Apex Pro, Razer Basilisk 3 VKB Gunfighter 3 w/ F-14 grip, Thrustmaster Warthog throttle, Thrustmaster MFD Cougars x2, MFG Crosswind, DSD Flight Series button controller, XK-24, Oculus Rift (HM-A) Link to comment Share on other sites More sharing options...
dburne Posted May 27, 2022 Share Posted May 27, 2022 Yep fully agree I have had nothing but outstanding support from VKB for sure. Their customer service is awesome. 1 Don B EVGA Z390 Dark MB | i9 9900k CPU @ 5.1 GHz | Gigabyte 4090 OC | 64 GB Corsair Vengeance 3200 MHz CL16 | Corsair H150i Pro Cooler |Virpil CM3 Stick w/ Alpha Prime Grip 200mm ext| Virpil CM3 Throttle | VPC Rotor TCS Base w/ Alpha-L Grip| Point Control V2|Varjo Aero| Link to comment Share on other sites More sharing options...
Dallas88B Posted May 27, 2022 Share Posted May 27, 2022 12 hours ago, Horns said: awesome service I received from VKB I agree about VKB in Australia... they are very helpful and professional. It is such a nice experience especially when contrasted by the rubbish that many other companies pass off as being service. MSI Z690 EDGE | i5 12600K | RTX 3070 TUF OC 8GB | Kingston Fury Renegade 32GB 3600MHz CL16 | Arctic Liquid Freezer II 360 |SilverStone 1000W Strider 80+ Platinum PSU | LG 34GN850 UWQHD 160Hz G-Sync HDR IPS 34in Monitor | Antlion Audio ModMic Uni-Directional Microphone with Beyerdynamic DT 770 PRO Closed Back Studio Headphones | Behringer Xenyx 302USB Mixer | Virpil T-50CM3 Throttle | DELANCLiP head tracking | Gunfighter Mk.III MCE Ultimate | Crosswind Pedals | W10 Link to comment Share on other sites More sharing options...
AeroGator Posted June 1, 2022 Share Posted June 1, 2022 Thanks guys! > Best Regards from VKB Lair, AeroGator Link to comment Share on other sites More sharing options...
Recommended Posts