quest pro loss of tracking

[markturner1960]

After 2 years of fault free operation, my Quest Pro has in the last few days thrown a black screen mid flight with a message about losing tracking a few times. These episodes usually last 3 - 10 seconds, . One ending in VR crashing.

I have never had this before and am a little mystified, as the headset uses internal cameras for tracking........so how can it lose tracking? 

Any ideas? 

[Tophatter14]

I’m having the same issue. Hopefully a software update fixes it, but we know how that goes.

[7Coolhand]

It’s a known issue in v69. Turn off hand tracking seems to solve the problem.

I did that last week and that has worked since then.

v71 seems to have solved that issue but introduced other problems.

 

[Phantom711]

Hey, yeah…same problem here. Started like 3 weeks ago. I also went ahead and turned off hand-tracking. Still need to evaluate if that solved it. But good to know, that it seems to be a common problem. At least that increases chances of it getting fixed.

[Qcumber]

I also had this issue but appears to have gone since the last meta update. At least with meta link. I still have issues with VD. I might try disabling hand tracking and retest VD. 

[The_Nephilim]

I am getting a similar issue with mt Reverb G2 and I am unsure what casues it but it is a recent thing.. I did see in Win 11 they have possitional tracking and it states if I loose tracking the screen will Grey out which it does so maybe it is that new feature I should disable..

 

 

[slughead]

Has the retaliatory strike package been launched yet? It's time Meta was taught a lesson.

[Qcumber]

On 10/17/2024 at 6:22 PM, Qcumber said:

I also had this issue but appears to have gone since the last meta update. At least with meta link. I still have issues with VD. I might try disabling hand tracking and retest VD. 

@Phantom711 So I tried disabling hand tracking and VD now works flawlessly! Back to using VD all the time again. 

[slughead]

3 minutes ago, Qcumber said:

@Phantom711 So I tried disabling hand tracking and VD now works flawlessly! Back to using VD all the time again. 

It’s supposed to be fixed in the current v71 PTC release.

[Qcumber]

28 minutes ago, slughead said:

It’s supposed to be fixed in the current v71 PTC release.

I'm using the latest meta ptc. It works ok for me with hand tracking enabled for meta link but with VD it kept freezing. I disabled it today and VD now works ok. There are so many changes it could if course be coincidence. Now I need to re-enable hand tracking and try VD again!