KENCO Posted December 29, 2011 Share Posted December 29, 2011 I have BS1 (1.0) via Direct2Drive installed. I downloaded and paid for BS2 upgrade. (I downloaded the BS1.0 to BS2upgrade: 1.1.1.1 patch) I can play single player fine in BS2. But when I try and login to multiplayer it gives me that message??? Help? Thanks, Ken. Link to comment Share on other sites More sharing options...
Jona33 Posted December 29, 2011 Share Posted December 29, 2011 It's something to do with tying the serial number to the DCS website account but I can't remember much about it. Always remember. I don't have a clue what I'm doing Link to comment Share on other sites More sharing options...
KENCO Posted December 30, 2011 Author Share Posted December 30, 2011 Wow! The customer service is amazing! Oh wait, no it's not it sucks!! Thanks for the anemic help ED. Link to comment Share on other sites More sharing options...
ALDEGA Posted December 30, 2011 Share Posted December 30, 2011 This is a user forum, not official customer support. (try http://support.digitalcombatsimulator.com/en for official support) Sarcasm will not solve your problem. Link to comment Share on other sites More sharing options...
159th_Viper Posted December 30, 2011 Share Posted December 30, 2011 As stated above, avail yourself of the official support structure. You will also do well to avail yourself of the forum rules whilst you're at it - wind your neck in ;) Novice or Veteran looking for an alternative MP career? Click me to commence your Journey of Pillage and Plunder! [sIGPIC][/sIGPIC] '....And when I get to Heaven, to St Peter I will tell.... One more Soldier reporting Sir, I've served my time in Hell......' Link to comment Share on other sites More sharing options...
EtherealN Posted December 30, 2011 Share Posted December 30, 2011 As a minor note, customer support may be slow until January 8th, since most staff is off for christmas. Do you have a separate account for online use? It should detect fine if you use the exact same account you used to purchase the simulator on digitalcombatsimulator.com. [sIGPIC][/sIGPIC] Daniel "EtherealN" Agorander | Даниэль "эфирныйн" Агорандер Intel i7 2600K @ 4.4GHz, ASUS Sabertooth P67, 8GB Corsair Vengeance @ 1600MHz, ASUS GTX 560Ti DirectCU II 1GB, Samsung 830series 512GB SSD, Corsair AX850w, two BENQ screens and TM HOTAS Warthog DCS: A-10C Warthog FAQ | DCS: P-51D FAQ | Remember to read the Forum Rules | | | Life of a Game Tester Link to comment Share on other sites More sharing options...
KENCO Posted December 30, 2011 Author Share Posted December 30, 2011 I actually did. The support ticket was the first stop. Second stop was the forums. And the forums are as useful as the support ticket system. So where is the refund request button? Link to comment Share on other sites More sharing options...
KENCO Posted December 30, 2011 Author Share Posted December 30, 2011 The account is the same for all DCS / ED products. Thanks for the reply. It's funny / sad that it takes a somewhat unpleasant post to get any response from anyone. Link to comment Share on other sites More sharing options...
MTFDarkEagle Posted December 30, 2011 Share Posted December 30, 2011 The fact you have no patience regarding the time of year (christmas/newyear holidays ring a bell?) is funny/sad as well... Lukas - "TIN TIN" - 9th Shrek Air Strike Squadron TIN TIN's Cockpit thread Link to comment Share on other sites More sharing options...
EtherealN Posted December 30, 2011 Share Posted December 30, 2011 Guys, no bashing please. We'll either solve this here or wait until christmas ends and the offices get fully staffed again. (For those who are unaware: christmas may be over in the west, but in Russia it's on Jan 7th.) Also, KENCO, it does not take a "somewhat unpleasant post" to get a response, but a "somewhat unpleasant" response will however make people less likely to take time away from their families to help you. Moderate your attitude and you'll get help. This may be something as simple as a slight server malfunction and it will get adressed. [sIGPIC][/sIGPIC] Daniel "EtherealN" Agorander | Даниэль "эфирныйн" Агорандер Intel i7 2600K @ 4.4GHz, ASUS Sabertooth P67, 8GB Corsair Vengeance @ 1600MHz, ASUS GTX 560Ti DirectCU II 1GB, Samsung 830series 512GB SSD, Corsair AX850w, two BENQ screens and TM HOTAS Warthog DCS: A-10C Warthog FAQ | DCS: P-51D FAQ | Remember to read the Forum Rules | | | Life of a Game Tester Link to comment Share on other sites More sharing options...
Wichid Posted December 31, 2011 Share Posted December 31, 2011 That's it. I'm moving to Russia. Lyndiman AMD Ryzen 3600 / RTX 2070 Super / 32G Ram / Win10 / TrackIR 5 Pro / Thrustmaster Warthog HOTAS & MFG Crosswind Rudder Pedals Link to comment Share on other sites More sharing options...
Jona33 Posted December 31, 2011 Share Posted December 31, 2011 That's it. I'm moving to Russia. And then moving back to England. Double christmas. :yay: :D Always remember. I don't have a clue what I'm doing Link to comment Share on other sites More sharing options...
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