wndrwtr Posted January 1, 2012 Share Posted January 1, 2012 Have posted the following in Tech Support and as of this time, NO RESPONSE: After purchase of this product via DCS website, downloaded and installed, TWO of my gameing friends (mine worked just fine, even if I rarely have time to play) keep getting a Serial Number Not Valid error code. Both of these friends have repeatedly asked DCS to send them a VALID SERIAL number. These two friends have as of yet gotten a response (other than the automated message) from DCS. Both of these "Tickets" were sent 72 plus hours ago with no VALID SERIAL NUMBER being returned to my friends. They are now contacting their creidt card company to refuse the charges. It seems I may have made an error in judgement to reccomend this game to others without checking to see how the "support" section of this company stands up to scrutiny. As much as I have enjoyed playing Lock On Flaming Cliffs 2, With service and support like this, I find it hard to belive I will be buying any more products from DCS in the future. Untill support problem is resolved with downloaded invalid serial numbers, I can no longer recomend this game to others. Good Luck DCS Link to comment Share on other sites More sharing options...
ED Team BIGNEWY Posted January 1, 2012 ED Team Share Posted January 1, 2012 Be patient, its the holidays, even tech support get time off :) Forum rules - DCS Crashing? Try this first - Cleanup and Repair - Discord BIGNEWY#8703 - Youtube - Patch Status Windows 11, NVIDIA MSI RTX 3090, Intel® i9-10900K 3.70GHz, 5.30GHz Turbo, Corsair Hydro Series H150i Pro, 64GB DDR @3200, ASUS ROG Strix Z490-F Gaming, PIMAX Crystal Link to comment Share on other sites More sharing options...
PeterP Posted January 1, 2012 Share Posted January 1, 2012 (edited) ... it sounds to me that your friends downloaded a wrong patch/upgrade/product that is not fitting to their product-key they paid for. Edited January 1, 2012 by PeterP Link to comment Share on other sites More sharing options...
EtherealN Posted January 1, 2012 Share Posted January 1, 2012 Like PeterP said: they most likely downloaded the wrong version of BS2. If they purchased the upgrade version (the cheaper one), then they need to install that installer. A game installed with the full one (the one that does not check for BS1) will give that error if you attempt to use the key for Upgrade purchase (and vice versa). That said: it's holidays. Staff are currently off for new years, and then it's christmas after that. Until then, please consider the advice given above. [sIGPIC][/sIGPIC] Daniel "EtherealN" Agorander | Даниэль "эфирныйн" Агорандер Intel i7 2600K @ 4.4GHz, ASUS Sabertooth P67, 8GB Corsair Vengeance @ 1600MHz, ASUS GTX 560Ti DirectCU II 1GB, Samsung 830series 512GB SSD, Corsair AX850w, two BENQ screens and TM HOTAS Warthog DCS: A-10C Warthog FAQ | DCS: P-51D FAQ | Remember to read the Forum Rules | | | Life of a Game Tester Link to comment Share on other sites More sharing options...
wndrwtr Posted January 1, 2012 Author Share Posted January 1, 2012 ... it sounds to me that your friends downloaded a wrong patch/upgrade/product that is not fitting to their product-key they paid for. Product was A10-C downloaded direct from DCS. Link to comment Share on other sites More sharing options...
wndrwtr Posted January 1, 2012 Author Share Posted January 1, 2012 Like PeterP said: they most likely downloaded the wrong version of BS2. If they purchased the upgrade version (the cheaper one), then they need to install that installer. A game installed with the full one (the one that does not check for BS1) will give that error if you attempt to use the key for Upgrade purchase (and vice versa). That said: it's holidays. Staff are currently off for new years, and then it's christmas after that. Until then, please consider the advice given above. It's Christmas and then New Years...LOL...Bit much egg nog prehaps??:) Between Christmas and New Years there are five (5) business days. Upon which every gameing company should be expecting a big influx of people trying to get their games up and running. There is no excuse for Tech Support not to have replied to these folks by now. Link to comment Share on other sites More sharing options...
ALDEGA Posted January 1, 2012 Share Posted January 1, 2012 Everybody deserves to have some time off, including customer support. By the way, in Russia, Christmas is celebrated on January 7th, not December 25th. A bit more patience and customer support should respond to your enquiries. :) Link to comment Share on other sites More sharing options...
sobek Posted January 1, 2012 Share Posted January 1, 2012 It's Christmas and then New Years...LOL...Bit much egg nog prehaps??:) Nope, in Russia it's the other way 'round. All the Vodka in the world won't change that. ;) Good, fast, cheap. Choose any two. Come let's eat grandpa! Use punctuation, save lives! Link to comment Share on other sites More sharing options...
EtherealN Posted January 1, 2012 Share Posted January 1, 2012 (edited) It's Christmas and then New Years...LOL...Bit much egg nog prehaps??:) I don't drink Eggnogg (I'm not even sure what the contents are, eggs and alcohol?), but this might help explain it to you: http://en.wikipedia.org/wiki/Christmas#Using_the_Julian_calendar Between Christmas and New Years there are five (5) business days. Upon which every gameing company should be expecting a big influx of people trying to get their games up and running. There is no excuse for Tech Support not to have replied to these folks by now. Well, you're western-centric there. As you might know, Eagle Dynamics is a russian company. Anyhow, as you said: a big influx of people. This causes delays. When my memory sticks were malfunctioning I had to wait a week for a response from Corsair, and that was not during a holiday. Unfortunate fact is that sometimes support lines get clogged, and holidays is a time when this is very likely to happen due to the combination of more support requests coming in, and staff by simple fact of the holidays being less active. Add to this the fact that most gaming companies, being hundreds of men strong and being backed by major publishers, have support departments that are bigger than the entirety of ED, and it will get complex. Some patience and your friends will get help. Until then, the easiest way is for them to come here and present their case with as much information as possible such that we can try to help here. For example, I note that until your recent response it wasn't even stated which product we were talking about, which I am sure you understand is pretty important to know. The problem description sounded like a common mistake people make with BS2. A-10C makes it a different matter, with some guidance further below. If detailed descriptions of the exact steps taken come in, I can advice. I can't action support tickets myself (I'm not part of ED support), but I can look for common problems and mistakes. For example like the below: Question raised by the above picture: are your friends using the serial number correctly or are they attempting to use the transaction ID as a serial number? More here in this sticky: http://forums.eagle.ru/showthread.php?t=57556 Edited January 1, 2012 by EtherealN [sIGPIC][/sIGPIC] Daniel "EtherealN" Agorander | Даниэль "эфирныйн" Агорандер Intel i7 2600K @ 4.4GHz, ASUS Sabertooth P67, 8GB Corsair Vengeance @ 1600MHz, ASUS GTX 560Ti DirectCU II 1GB, Samsung 830series 512GB SSD, Corsair AX850w, two BENQ screens and TM HOTAS Warthog DCS: A-10C Warthog FAQ | DCS: P-51D FAQ | Remember to read the Forum Rules | | | Life of a Game Tester Link to comment Share on other sites More sharing options...
cichlidfan Posted January 1, 2012 Share Posted January 1, 2012 I don't drink Eggnogg (I'm not even sure what the contents are, eggs and alcohol?) For your files: Traditional eggnog recipe at its best! Traditional Eggnog Ingredients 12 eggs, separated 6 cups milk 2 cups heavy/ thickened cream 2 cups bourbon 1+ 1/2 cups sugar 3/4 cup brandy 2 teaspoons ground nutmeg Traditional Eggnog Directions In a large bowl and using a mixer, beat the egg yolks together with the sugar for approx 10 minutes (you want the mixture to be firm and the colour of butter). Very slowly, add in the bourbon and brandy - just a little at a time. When bourbon and brandy have been added, allow the mixture to cool in the fridge (for up to 6 hours, depending on how long before your party you're making the eggnog). 30 minutes before your guests arrive, stir the milk into the chilled yolk mixture. Stir in 1+ 1/2 teaspoons ground nutmeg. In a separate bowl, beat the cream with a mixer on high speed until the cream forms stiff peaks. In yet another bowl, beat the egg whites until stiff peaks form. Gently fold the egg white mixture into the egg yolk mixture. Gently fold the cream into the egg mixture. After ladling into cups, garnish with the remainder of the ground nutmeg. Serves: 8. ASUS ROG Maximus VIII Hero, i7-6700K, Noctua NH-D14 Cooler, Crucial 32GB DDR4 2133, Samsung 950 Pro NVMe 256GB, Samsung EVO 250GB & 500GB SSD, 2TB Caviar Black, Zotac GTX 1080 AMP! Extreme 8GB, Corsair HX1000i, Phillips BDM4065UC 40" 4k monitor, VX2258 TouchScreen, TIR 5 w/ProClip, TM Warthog, VKB Gladiator Pro, Saitek X56, et. al., MFG Crosswind Pedals #1199, VolairSim Pit, Rift CV1 :thumbup: Link to comment Share on other sites More sharing options...
BrumTx Posted January 1, 2012 Share Posted January 1, 2012 I would suggest this instead of Eggnog http://en.wikipedia.org/wiki/Advocaat Remember the 346 Fire Fighters, Medics & Police who died on 9-11....... Selective memory is a wonderful thing, especially when certain posts simply disappear into the ether never to be seen again, unless I have a copy of the original post copied and pasted into word documents and saved .... just in case :) Am I an abusive idiot ? Due to physical incapacity my Wife types my post's for me Link to comment Share on other sites More sharing options...
joey45 Posted January 1, 2012 Share Posted January 1, 2012 ^^ much better drink. Like what my.. our good friend EtherealN says. What games are not working as they should and Privide as much infomation 'minus keys' as they can. The only way to make sense out of change is to plunge into it, move with it, and join the dance. "Me, the 13th Duke of Wybourne, here on the ED forums at 3 'o' clock in the morning, with my reputation. Are they mad.." https://ko-fi.com/joey45 Link to comment Share on other sites More sharing options...
cichlidfan Posted January 1, 2012 Share Posted January 1, 2012 ^^ much better drink. It does sound good! ASUS ROG Maximus VIII Hero, i7-6700K, Noctua NH-D14 Cooler, Crucial 32GB DDR4 2133, Samsung 950 Pro NVMe 256GB, Samsung EVO 250GB & 500GB SSD, 2TB Caviar Black, Zotac GTX 1080 AMP! Extreme 8GB, Corsair HX1000i, Phillips BDM4065UC 40" 4k monitor, VX2258 TouchScreen, TIR 5 w/ProClip, TM Warthog, VKB Gladiator Pro, Saitek X56, et. al., MFG Crosswind Pedals #1199, VolairSim Pit, Rift CV1 :thumbup: Link to comment Share on other sites More sharing options...
EtherealN Posted January 1, 2012 Share Posted January 1, 2012 Okey, enough with the eggnogg now. ;) [sIGPIC][/sIGPIC] Daniel "EtherealN" Agorander | Даниэль "эфирныйн" Агорандер Intel i7 2600K @ 4.4GHz, ASUS Sabertooth P67, 8GB Corsair Vengeance @ 1600MHz, ASUS GTX 560Ti DirectCU II 1GB, Samsung 830series 512GB SSD, Corsair AX850w, two BENQ screens and TM HOTAS Warthog DCS: A-10C Warthog FAQ | DCS: P-51D FAQ | Remember to read the Forum Rules | | | Life of a Game Tester Link to comment Share on other sites More sharing options...
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