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Refund not recieved


stswrebel

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Ticket ID: 16417

 

I tried to purchase Combined Arms this time last month and due to some error between Paypal and Eagle Dynamics, I did not receive my product. The money was taken from my account, but apparently never sent to Eagle Dynamics or something. On October 8 2012 I received an update to the ticket saying that a refund was issued. I still have not received this refund. I have updated my ticket twice since the 8th asking about the refund.

 

I know the support group is busy, but taking a month to resolve a payment issue seems a little much. Do I need to submit a dispute with Paypal or is this something that can be handled through ED?

 

Thank you

The above has been based loosely upon my own opinions. :pilotfly:

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I've forwarded the ticket number for another look. Thankyou for your patience.

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Daniel "EtherealN" Agorander | Даниэль "эфирныйн" Агорандер

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