unable to activate new planes

[Combat Wombat]

Hello,I buy a plane from the module manager then download it, I then get the key enter it into the activate product box when prompted, ! it then fails to activate, I have gone into the registry to remove it then try again with the same result time and time again .. this has happened with all the 5 products I've purchased at different times, I sent failed activation reports to support where they fixed two of the first planes purchased over a month ago without saying what was done i just started the game and they worked, can someone help me with this ongoing problem I'm having.. thank you

[EtherealN]

Have you obtained more than one product at the same time?

 

Note that activation screens are shown for all products that are installed; not just the one whose aircaft you started a mission for. You can verify identity of the product being activated in the top left of the activation window.

[Combat Wombat]

thank you for reply, Yes i understand this , it's been 5 days since i sent reports to support with no reply what needs to be done to get help here :helpsmilie: I've checked posts carefully looked at FAQ, the first time customer support sorted out the problem with one of those magical fixes guess it's just a waiting game now seeming i cant fly

[EtherealN]

If you have a ticket lodged, can you please give me the ticket number?

[Combat Wombat]

Thank you for your reply this ticket covers the A-10 and blackshark "27548" , I also sent an email to product support via the address in the activation process, that email contains the reports that were generated from all three failed attempts, A-10,SU-25 AND BLACKSHARK ,If you like i can forward those reports to you if your able to supply me with a means as your PM wont support such a file and when i tried to send generated reports from the activation it reports that file is to large. thankyou for your time )

[EtherealN]

I'll PM you my e-mail adress, you can save the report to a zip archive and send it through that.

 

Your serial numbers checks out as correct. My spontaneous guess would be a mistake of either of two types:

 

1) Regarding Black Shark, the mistake of installing the wrong version. Your key will not work on the module named "Update". See this picture:

 

 

If it says "Upgrade" in the highlighted field, you have accidently installed the wrong version installed.

 

2) Mistakes in entering product serial number belonging to for example A-10C while the activation is actually requested for Black Shark 2. (Visible same place.)

 

If neither of these are what is happening, it definitely merits a closer look. In that case, please inform me via the e-mail the exact text of the error message you get on activation.