My first post, unfortunately...
This is my first post on the forum and unfortunately it is going to be somewhat of a rant. I am a newcomer to this community, having recently purchased DCS Black Shark and enjoying it so much that I wanted to also purchase LOMAC Flaming Cliffs 2.0.
So like many of the people in this thread, I do not have a serial number either after buying the game on Saturday.
I am perfectly willing to accept that forum people, administrators and technical support staff need time off over the weekend. I own a software company that provides solutions and completely understand the need for down-days. And it's because of this that I patiently waited until today to see what transpired, only kicking myself for making a purchase over the weekend that would allow me to be in this situation.
However,
I have not even received a response from my email regarding the problem itself, much less the semblance of a timeframe for when it will be resolved. The only reason I know people have seen it is because I have taken the time to come to this forum and read through the posts. There are very few issues more important to a software company than having sold a product people cannot use because of a breakdown in the "system." So once the posts and emails of a dozen or more frustrated customers made their way to support, I would like to think that they were given Priority #1.
That being the case, I don't understand why these steps below have not been taken yet:
1. Identify the dozen or more affected people who have sent in support emails, verify that they indeed purchased the product, and manually generate serial numbers so that they can be up and running as soon as possible.
2. Email those serial numbers and make a post on the forum thread that says: If you have a problem, email us with your details and we'll get you a serial number ASAP.
3. Take down the ability for people to purchase LOMAC Flaming Cliffs 2.0 until the automatic serial generation system is fixed. (unless doing steps 1 and 2 are not a problem)
4. Fix the automatic serial generation system.
5. Insert the manually generated serial numbers into the profiles of the affected people.
Because once you get down to #4, no one will care how long it takes to fix. You will have got them up and running and rewarded them for their patience. This is how I would expect my company to behave in a similar situation and nothing I have suggested should be outside the norm. I also understand that there is a timezone component to this as well, and if this is what is indeed happening behind the scenes, then again ignore my rant and suggestion.
I wanted to enjoy LOMAC Flaming Cliffs 2.0 during my weekend leisure time, but that window has closed for me and I will be traveling until the end of the week. I assume that this problem will be resolved long before I get back. But for the people who have purchased the software in good faith, patiently hitting the refresh button on their browser for some news or a tidbit of information, if you have not considered the steps I suggested above, please do so. None of those things I suggested should be difficult to achieve, it will just require human intervention.
Otherwise the games are terrific and this community seems terrific as well. Let's hope this was just a small hiccup.
Thanks.
