Due to zero answers from Realteus, I was close to buying a product from SRS ShakeKit, the only thing holding me back was the fact that the price and shipping costs were very high.
I fought like that for almost a week, now I’m even glad I didn’t buy because Realteus finally answered my emails.
I replied to the email that confirmed my purchase and probably on this basis they restored my account, I do not know what was the reason that they finally spoke up, all the e-mails got together and I got the information that my order is open, it took place on June 19.
On the same day in the evening I received information from GLS about the instruction to collect the package from the sender.
On June 22, they picked up the package, the delivery is scheduled for 26, I hope that all this nervousness will finally end.
Maybe the advice is to reply to the email confirming the purchase, write to Thomas and not give up.
I know one thing, until I open the package and find a working mat on Wednesday, I won’t believe that they actually sent it to me after 8 months of waiting.
To think that instead of such rude behavior it would be enough to write to me in this case that there are problems, apologize and give a new date, a person would not be so upset.
I wish everyone that your orders will finally be sent to you fully functional.