TopGun2914

Been awhile, but a quick update: The issue was resolved by getting a new startup panel. It cost me $200 to get one from WinWing, and over three weeks of back and forth... as well as fighting with them over warranty. Once I got the new panel, I connected it and it worked flawlessly. So, the issue was obviously hardware or firmware related. In the end, it cost me several hours/days of time and effort as well as the monetary loss; I'm not sure if I saved anything, or just paid full price for the startup panel. The warranty clearly means very little, and I hope to never deal with WinWing again. But, I am relieved to be "flying" again. Still working on the MIP which is a different issue altogether, but that's another story.

Yeah. I have tried 3 different USB 3.0 Hubs, all with external power sources... and only the Startup Panel connected to them. It still disconnects. I've also tried it with a DC adapter hooked up directly to the panel, as it has an external plug in option. No joy. Not sure what the power requirements of the panel are, or what the powered USB hubs offer... but it feels like there should be enough for a single USB controller. The same hubs will power the WinWing Throttle, Tek Multi Panel, WinWing Take Off Panel, Combat Panel, and 3x Cougar MFD's without issue. I might be missing something... but I don't think it's a low power disconnect, unless there's a short somewhere in the panel.

I'm nearing my wits end with WinWing products. I purchased their F-18 HOTAS and controller products ($2500 worth) but have been having nothing but problems with the MIP and Super Taurus. My Super Taurus disconnects after anywhere from 30 seconds to 5 minutes... and then shows up as an unknown device in Windows. When I uninstall the software and restart... it will connect again... and then it will disconnect as before. I have reinstalled all of their SimApp Pro software, updated all the firmware... done everything on their FAQ... and tried connecting the base on 4 different computers. All PC's experience the same intermittent disconnection issue. It all started when I purchased, and subsequently plugged in, the MIP hardware. Since then, I've been going back and forth for 3 weeks with WinWing customer service, doing everything that they recommend... and trying to get the product warrantied (still in the warranty period). They're full of mostly useless ideas. "Connect it direct to rear USB port." "Update the firmware of the product." "Oh, no... it can't be connected to the rear, it must be connected to a powered USB Hub." "It actually needs to be USB 3.0 Port." "Standby while our techs sort something out." "Connect JUST the startup panel." "Well the throttle needs to be plugged in as well or it won't work." Any other recent experiences like this, or possible fixes? I've uninstalled device drivers and rebooted... adjusted power settings and disabled USB Suspend... I've deselected power saving options on specific USB drives... tried 3 different USB Hubs... I've even gone so far as reinstalling my entire Windows software from scratch. Nothing. I feel like when the problem persists on 4 different PC's... it's not my software... but junky hardware. But! I'm open to trying anything, so I can get back up and flying again. Ideas?!