Thanks for the suggestion, but that was the first thing I did. The response I got was to create a login for the LockOn E-Shop's website. I did that without any issues, but that is LockOn, not DCS and the accounts aren't linked to DCS's main site so it didn't resolve my issue of not being able to log in to DCS. I updated my help ticket with that response but haven't heard anything back yet.
I noticed there are other threads on this forum of people having the same issue and it was handled and resolved quickly, here's the threads:
http://forums.eagle.ru/showthread.php?t=58302
and
http://forums.eagle.ru/showthread.php?t=58305