jengo

Hmmm, interesting. So I looked at my account balances at those transactions were at a state of pending. Being inpatient I decided to try the transaction again and this time it went through. I still need to resolve the issue of getting back the money for those 3 failed transactions but I can honestly wait a few days for that. My main priority was getting access to the game :D

Grrr, woke up no responses. I tried to call my bank but its a legal holiday today so they are closed. If they are in Russia, I don't understand why they didn't get back to me same business day. Heck, this all started early in their day. I am not a happy camper right now ...

I know I will get the money back, the bank pretty much has to. I am just really aggravated that I was looking forward to getting home from work and trying this out. Anyway, guess I am off to bed. Thanks

Ya tried that one and it resulted in creating a support ticket. *sigh*

I never got an email. I looked at my bank statements and noticed the charges. My bank doesn't operate 24 hours and its Thanksgiving .. so looks like I might be screwed on many levels until who knows when. Very disappointed, do you know of anyway to get a hold of ED faster ? All the email addresses listed all end up creating a support ticket.

Any issues were on ED's website. The credit card processor also listed an error 500 which means it charged my card, tried to hit the ED website and couldn't and that is as far as it got. The ED website never even saw the transaction hit. I submitted a support ticket and I have been waiting up to see if they response. Its 1:20 something there and 2am here. I don't want to go to bed then find out they tried to contact me forcing me to wait another day for the cycle to restart. When I look at my purchases on the website it doesn't have anything listed. I am very nervous at the fact that someone with 774 posts is saying it will take ages to get solved. If I don't hear anything back in the next few hours, I am going to call my bank once it opens and have them cancel all the transactions. Worst part is I gotta deal with 2 separate banks. Not looking forward to it and hope they don't try to nail me with fees over this.

Turns out, I was charged 3 times :( I submitted a support ticket, anyway to expedite this ?

Just tried to purchase the A10 game, entered all my details. credit card, etc then got the error message "The request was unsuccessful due to an unexpected condition encountered by the server". This was on the sage pay website. I figured there was a problem with my card, so I tried a different one. Tried again, same thing. I checked my bank statement and I was charged twice and I have not received any emails about my serial number or anything. On the website the order history shows no payments. What gives ?! I really hope I am not screwed on this because of the holiday. I was really looking forward to play this game this weekend. Please, what can I do to get this activated ?