alejandr0

May you be right.

Well said. Absolutely agree with this.

Absolutely... both sides should be held accountable. No one’s giving Razbam a pass here. But when customers are caught in the middle, they don’t have legal teams or inside knowledge... they only have what ED and Razbam choose to tell them. Calling for clarity isn’t “using the community as a weapon”... it’s asking for basic respect as paying customers.

I wrote about it earlier...

What kind of recourse did Steam users actually have? As far as I know, no refunds, no store credit, and no alternatives were offered ... unlike ED store customers. Were there any real options available that I might’ve missed?

Appreciate that and that’s really all I’m trying to get across. I’m not taking sides here... I just believe both parties should be held accountable. This isn’t about choosing ED or Razbam, it’s about the fact that paying customers are stuck in the middle with no real clarity. The situation doesn’t need miracles just transparency and responsibility. And let's not forget about those who have the other three modules.

Unless he has on Steam, he won't get anything for a known reason.

Yes, Razbam deserves equal criticism... their communication and conduct have been extremely unprofessional. But the key difference here is that ED still holds the keys to the platform, and they’re the ones continuing to sell products and build community trust. So naturally, the responsibility to maintain that trust also falls on them... not just Razbam. At the very least, ED should be honest about their limitations and stop leaning on vague statements like "we hope for a resolution." People deserve clarity, not deflection.

Frustration among customers is growing, and it’s not hard to see why. For months now, all we’ve heard are vague reassurances: “We’re doing our best,” “We hope it works out,” “The modules still function.” But those words are starting to ring hollow. People aren’t looking for vague promises anymore ... they’re asking for real action. Empty hope doesn’t fix the situation, and every day that passes without a resolution further damages the community’s trust in Eagle Dynamics. This isn’t about drama... it’s about accountability. We’re not just going to quietly accept being left in this mess. If ED truly values its players, it’s time to step up and deal with this properly. Hope is not a solution. Silence is not support. The longer this drags on, the harder it becomes to believe that anything will actually be done.

Thanks for the clarification. I understand the need to avoid repetition, but please also understand that when people feel ignored or brushed off, they will keep asking. It’s not about spam, it’s about accountability. I (and others) still believe this situation deserves better resolution. I’m kindly asking you and the team to escalate this issue internally... specially since it affects paying customers who no longer have access to proper support for what they bought. Doing nothing only deepens the frustration. Please, help push this matter forward.

Standing up for something doesn't always look exciting from the outside. If repeating the facts is the only way to keep the issue visible, then yes... I’ll repeat myself. It may not change everything, but staying silent definitely changes nothing.

I’m not asking ED to cover Steam’s cut. I’m asking them to acknowledge that Steam customers deserve the same basic fairness as E-shop customers. They chose to sell on Steam, they benefited from the wider audience and visibility, and with that comes responsibility. If they can't offer a full refund, fine... but offering nothing while E-shop users get credit isn't right. We're not asking for special treatment, just equal respect as paying customers. This isn’t just about money. It’s about trust.

If you find this funny, that’s your call. I’m not here for laughs. I’m here because I (and others) were left in a mess, and doing nothing just accepts that as normal. I’m not okay with that.

I get that you find it pointless — fair enough. But for me (and others in the same situation), this isn’t just noise, it’s principle. People who bought the F-15E in the E-shop got store credit and could spend it on something else — those of us on Steam got nothing. So why shouldn’t we push for fair treatment too? I’m not expecting miracles, but silence and resignation have never changed anything. If nothing else, it documents the issue. If that bothers you, just scroll past. Simple as that.

Why not stand up for what’s fair? Steam Support already told me they can issue a refund as an exception but only if ED agrees. So yes, I’ll keep asking, because I believe customers deserve better, especially in a situation like this where the module was pulled from sale and abandoned. Doing nothing solves nothing.