Dustbag1969

Order number PM5155445

Unfortunately the story still goes on. I got a reply from Pimax saying that I could use a special link they sent me to order accessories of my choice and a £25 deduction would be applied as compensation for my postage cost for returning the faulty headset 2 months earlier. I ordered a set of DMAS headphones and was a bit disappointed that they took £10 for postage costs so I got a reduction of £15 but still better than nothing. The headphones were despatched promptly and I thought the process might finally be coming to an end. Sadly Pimax use the courier EVRI who are regularly one of the worst performing couriers in the UK. After several days Pimax asked me to contact EVRI to see where my delivery was (Is that not their responsibility?). Evri are investigating but from past experience with this courier that means the parcel is lost. Pimax have said I now need to get Evri to contact Pimax to inform them the parcel is lost and they will then send out a replacement (Hopefully not using Evri). To be continued.........

Finally recieved a voucher on 3rd Feb but not usable for accessories so asked if Pimax could allow me to use it to order DMAS headphones (assuming they ever are back in stock). Was told I would recieve a link to allow me to order headphones and get the discount. 4 days later still nothing. Cannot believe I am still trying to complete a returns process I started on the 27th December.

In the AppData folder I had only excluded the Local folder and Pimax was also in the Roaming folder so as soon as I excluded these my temperatures dropped by about 35C

I found another folder containing Pimax programs and after excluding this from Windows Security my CPU now stays below 40C when idle. Hopefully Pimax will address this issue at some point but as it seems like it has been an ongoing issue for over 12 months maybe not.

Under normal idle conditions my 7800X3D runs at <40C. As soon as I open the Pimax Play software the temp increases to nearly 80C and the fans are working hard. This is not in game this is just on the windows desktop with Pimax Play software open. Having read about some issues with Windows Security I temporarily stopped Windows Defender and within seconds my CPU was less than 40C again. When I restart windows defender it increases CPU temp to nearly 80C again. I have tried excluding all Pimax folders from Windows security but this has not helped. Any suggestions as this does not seem normal?

Just a quick update to say Pimax did eventually resolve the 14 day trial issue and my replacement headset seems to be OK. Still not getting anywhere with my postage refund with many unfulfilled promises from Pimax. Hopefully someday i will get my refund. If anyone reading this is considering buying a headset from Pimax I hope you have a better experience than mine.

Well despite being told by Pimax I would be informed when the headset had been despatched. I received no notification and came home to find a £1000 headset left outside my house while I was out. Thankfully the headset was still there as I dread to think what problems I would have had if it had been taken. Unfortunately the ongoing issues with Pimax continue. 1. When I paid to return the faulty headset I was told I would receive the value of postage back in store credit. I have received nothing and have had no further updates. No idea if/when I will ever receive this credit 2. More worryingly the replacement headset I have received appears to be on a 14 day trial basis and I am being asked to buy it again (See attached photo). I have no intention of giving Pimax another £1000 so I dont know what will happen when the 14 day trial period runs out. If anyone from Pimax reads these please posts please sort this out

I have recieved an update confirming that Pimax have recieved my defective headset and a replacement will be sent out in the next week. Hopefully I will get it by end of January.

Thank you for trying to help Calvin. My ticket number is #90062

Got an email today from Pimax saying that they haven't recieved the returned headset yet even though I have a signed delivery confirmation to say it was delivered on the 10th January. Getting to the point where I just want my money back as getting increasingly frustrated with crap service from Pimax

I finally got an email with instructions on how to return the headset. This was more complicated than I expected because I had to follow a complicated set of instructions in an email and then return the headset. A couple of strange instructions on the return form from Pimax: "We will reimburse the cost of returning the headset but not including insurance". I think this means if I send a £1000 headset back if I want to protect myself if it goes missing that cost is on me (This seemed a bit risky so I paid the extra to insure the £1000 but again left me less than impressed with Pimax) "Do not use a service which requires a signature as this may delay the return process". How do I have any proof it has been delivered if I dont get any form of POD? According to the tracking it was delivered to the required location on the 9th Jan but I have heard nothing since so I just have to cross my fingers and hope that someone at Pimax will eventually update me if/when I will receive my replacement headset.

Has anyone on here had experience of returning headsets to Pimax as I starting to get quite frustrated. On the 2nd January I was asked by Pimax aftersales to send proof of purchase to them which I did on the 2nd January and since then I have heard nothing despite multiple requests for an update. When spending nearly £1000 on a headset I was hoping for a better level of service when things dont go right. Hopefully I might hear something tomorrow?

Hi, I removed the lenses as instructed and confirmed that the fault is on the screen which I have reported back to tech support. They have now replied saying that my case will now be transferred to after sales support so I assume I just now have to wait for an update from after sales. I am based in the UK so could you tell me approximately how long the Return process usually takes? Regards Dustbag

Hi, I have had a reply from pimax and they have asked me to remove the lenses and wipe them. I am a bit concerned about doing this in case it invalidates my warranty. I have had the PCL since Christmas day and my initial impressions are not great. So many problems and also customer service doesn't seem great. I have asked pimax customer service if my warranty will be unaffected if I remove lenses and still waiting for reply. I am sure it is a dead pixel so I don't think wiping the lenses will make any difference but this is what they have asked me to do.