spn

Get a credit card just for these sims and then pay them off and cancel the card

I saw a used copy on EBAY

I wasn't referring to replying back to Ticket 16860 as if I received a reply from customer service. How do I add additional informations to that ticket itself since there is not an "edit" function? Do I just send the new request throught as an answer and CS will pickup on the new information?

How do you add information going into an existing ticket without it going in as an answer. I if attempt to add information to ticket #18680, the message box is labeled "ANSWER"?? I only have two existing tickets open.

I have posted a ticket (#17063) requesting that accounts "spn1" and "spnn" be combined into my current account of "spn". This account has the only active email address I have had since 2008 (porter246@roadrunner.com). I do want to know what the email address is in the "spn1" account which was generated during the merger of your databases in Dec 2010. The combining of these accounts will not cause me to loose any purchased products or data connected with the products, is this correct?? I can't help but feel that by combining these accounts will eleminate the issues I currently have with my "spn" account. EtherealN, I was trying to get information concerning the hardware code for a reason. With the DCS products relying on both correct serial numbers along with correct hardware codes, what will happen if a person suddenly looses their PC say through a power surge and has to purchase a new computer. PC is fried. What happens when all of the DCS products are installed on a new computer but now there is a new hardware code showing up? Will the DCS system allow the activation and running of the programs on the new PC? Thanks spn

The merging of the 3 servers was what I thought created the spn1. I have had the current email address since June 2008. I had to cancel the previous email address when I moved because my previous internet provider was not available at my new location. I don't understand how could I have created an account "spn1" with an invalid email address?? You have basically stated what I have been attempting to do. All that I am attempting to do is end up with 1 account with everthing in that one account without loosing anything. You tell me what is the easist resolution to this mixup. Can you merge "spn1" and "spnn" into my current account "spn" account or do we need to merge everything into "spn1"?? If possible, I have all my accounts outside of "DCS" as an "spn" account. At this point, I will go with any resolution that we need to do to end this. Your assistance is appreciated. I can't resolve this on my side. Please let me know which direction we need to go. Thank You! spn

There is really no reason to go postal. Not knowing your systems, if merging my primary account "spn" with "spnn" is what is best, then lets merge the two accounts just as long as I don't loose any purchased accounts. As far as the "spn1" account is concerned, I didn't create this account. You know that this was automatically generated when DCS merged servers. If you look at Ticket 17028, you will see that I have opened a ticket concerning the inability to get a password for this account. Since I didn't create "spn1", how am I to know what email address is this account. I wouldn't know this until I can access the account. A I stated to Mr. Sobek, if I need to purchase another DCS A-10C Warthog license to get things straightened out, then just tell me, I'll be glad to. Please review Ticket #16860, I think it plainly states what the issues are. Thank You!

I didn't realize I had purchased anything under a differant account other than "spn". I always have signed onto DCS as "spn". There are 3 accounts that I am told that have my email address listed in them. The account I use is "spn". There is an "spnn" which I think was created out of a typo error and the "spn1" was when DCS combined some servers together. I have never been able to log onto this account and see what is listed under the "payments" section nor can I get a new password sent to me so I can not do anything with this account. I had 3 tickets going at one time before combining them into one ticket, 16860. If you look at the previous tickets, you will see that I attempted everything that I was asked to do. I don't think I can resolve this from my end. The DCS purchases that show up when I signon as "spn" are, DCS Blackshark 2, DCS p-51 Mustang and DCS Combined Arms. Thats all

I have 1 PC that is 64 bit hardware. When I first purchased that PC, I had Windows XP 32 OS installed because all of my programs except for DCS A-10C Warthog were 32 bit programs. When I tried to run the A-10C under XP 32 bit OS, I was constantly getting lockups. I knew that DCS A-10C was designed for 64 Bit OS so I purchased a second harddrive and installed Windows 7 64 bit OS on the same PC. Then I de-activated the DCS A-10C program that was on the XP 32 bit OS, purged the registry data for this program and re-installed it onto the Windows 7 OS drive. I did notice that when A-10C was on the XP OS, there were two licence listings showing in the registry for DCS A-10C Warthog. License 0 and License 1. After I moved from the Windows XP 32 bit OS drive to the Windows 7 64 bit OS drive, after re-install and activation, I looked at the registry data and then I only had 1 license data listed under the A-10C registy information. I do not know if this is where my problems started with not seeing the A-10C Warthog showing under my "purchases" when signed on as "spn" or not. I can not recall. I also did not attempt to get onto the DCS server at that time because I did not know enough about A-10C to get in with other people on the server. I did not feel comfortable enough and did not want to mess other people up. I just know now that the DCS A-10C Warthog does not show up in my "purchases" when I am signed on as "spn". This is the only signon I use and was aware of until recently. The issue with not being able to get on to the DCS Server I just tested recently. When I attempt to sign on to the server, the message I get back is "Invalid Serial Number". Not knowing what the DCS server is looking for, I am thinking that the server will not let me on because when I attempt to log onto the DCS server, it is not seeing the DCS A-10C Warthog program listed under my "spn" account. This is why I was trying to understand where the DCS server is getting the hardware code from. Does this help?

Mr. Sobek, then basically, it's possible that I started the issues that I have now by deleting the registry data out and moving from my 32 bit XP OS to my 64 bit Windows 7 OS?? Is this where my problem is? Do I need to purchase another copy of DCS A-10C Warthog to get everything linked to my "spn" signon?? I'll do whatever is needed.

Thank you for replying. I know that when running DCS programs, your system looks for a specific hardware code with each DCS software. I have a situation now that I have all of the products for DCS and even other ones pre-DCS going back to Lock on and one of the DCS programs, (A-10C Warthog), I can not find it listed under my signon (spn). When I started investigating, I found that I had two other accounts listed on your system (spnn and spn1) that I didn't know anything about. I have tryed all of the instructions to try and get the A-10C linked with my "spn" signon but without success. I can signon to the SPNN account but their are no programs linked to the account that I can see. I can not sign on to the SPN1 account and have tryed to get a new password reset so I can see what is linked to that account. I can not get the password changed. Most of this is in ticket #16860. I am considering formatting my harddrive and starting from a clean PC but I do not know if this will just make things worse. I would even purchase a second version of DCS-A-10C Warthog if I knew that it would resolve the problems I am having (Can not get onto the DCS Server, and DCS A-10C not showing up under my "spn" signon). If I format my harddrive and start over from scratch, will this possibly link everything back into the proper order or do I have to purchase another copy of A-10C Warthog while using the "spn" sign on to get this straightened out?? The reason I am asking how to find the hardware code for my PC is that I do not know how DCS links to the hardware code or where it is getting the hardware code from and I have a PC which is running two harddrives and two operating systems. On harddrive is running Windows XP 32 bit and the second harddrive is running Windows 7 64 bit. The PC itself is 64 bit hardware. About a year or so back, I moved the A-10-C Warthog from the XP 32 bit harddrive to the Windows 7 64 bit drive because it would not run smoothly on 32 bit structure. At that time I de-activated the A-10C Warthog and removed all of the registry entries from my registry and did a clean install of A-10C. I think this is where I caused some of the problems I am having now but I do not know how to get it straightened out. Is the hardware code seen on the harddrive or the motherboard?? I am just looking for a possible solution. Any information or help would be appreciated.

Does anyone know how to look up the Hardware Code on a PC?????

Thank You!!

Where are we at with the current software release???? I am showing a 1.2.1.6288. Is this correct??

Ticket #16860 Please help me with Ticket @16860

Could someone please review Ticket #16860 and tell me what the status is and what I need to do to get it straightened out. I have followed all of the suggestions given and I am still waiting to get these issues resolved. Please!

TYPO

I haven't seen any indications of any of the forces on the ground using an RPG. It would be interesting to see if ED could model the power of an RPG on a tank!

You are correct. I did not pick up on the products being "Lock On" products. Thank you!

I signed on to the "spnn" account about 3 or 4 times and under the payments area, no products show up.

I have tryed the "UNBIND" process already and it doesn't make any differance. Also they are aware of the spn1. I also cannot sign onto spn1. Probably a password issue.

StarForce see's my A-10C serial number without any problem, I can see all of the data related to my serial number. Thanks

Maybe we're close to solving this. When I logged onto the "spnn" signon I found the other day, I checked under the 'PAYMENTS" and it didn't show any purchased items in that area. I never checked for another account because I didn't know it was there.

Since I had multiple tickets open concerning the same basic issues. I deleted the previous tickets and combined them into 1 ticket. This ticket has all of the information you should need to get the problems with my account resolved. The new combined ticket numbers is #16860. I would apprciate you help. Thank you!

There isn't anything attached to it. It's just sitting there and I do not know how it got created. I send this through a ticket.