tityus Posted May 21, 2023 Posted May 21, 2023 Hello all, I thought my uncle, who`s a retired pilot, would enjoy flying DCS World and convinced him to give it a try. In order to make things smoother I`ve created an account for him, installed the software on his computer and made him order the PG map and a FA18C to start - 50% first buy discount made sense. The problem is that a "The processing of the transaction has failed. Please try again later or contact your card issuer" error popped up every time we tried to pay for the order. After trying again later and with different cards, we contacted the issuer who informed us that no request for payment was made from ED or other. Next day, same thing and those cards work on other sites. I inferred the problem was on ED ecommerce side and opened a ticket (may 17th). The ticket didn`t receive a reply yet and I`m not able to "try again" that payment because the order has expired (3 days deadline) due to lack of payment. Does anyone know if there are issues at ED that would be preventing them from expanding the customer base or replying to tickets? Is there another channel to reach sales?
ED Team maximov Posted May 25, 2023 ED Team Posted May 25, 2023 Hello, I couldn't find your request. Please provide the ticket number?
tityus Posted June 1, 2023 Author Posted June 1, 2023 The ticket was under his name, that's could not find it. He received a reply on may 30th. I wanted him to have a positive experience. So, on the 24th, I paid using my credit card. it was a start with the wrong foot, but I hope he will appreciate dcs as much as we do. thanks for the reply, Maximov
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