Dr T Posted April 10, 2024 Posted April 10, 2024 I wanted to share this here in case anyone else encounters this problem. I have been using the Pimax Crystal for about 4 months now. Last week when I went to use it, it would not power on. The status LED on the headset would just flash red no matter what I did. I confirmed my batteries were charged. I disconnected/reconnected all the cables. I confirmed the USB hub was in good order. Nothing helped. I reached out to Pimax support. They had me download remote access hardware and download several files/tools for the technician to use during the session. They remoted in and flashed the firmware. The whole process took about 20 minutes, and it has resolved my problem. Would be nice to know what caused it, but at least now I know how to fix it. Hopefully no one else needs this info.
Calvin.Pimax Posted April 10, 2024 Posted April 10, 2024 The flashing red theoretically indicates low battery.
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