Error 20700

[Panny]

Hi there,

This morning I booted up my Crystal headset, to find I got error 20700. I had used the headset the day before and had made no changes, so was rather confused to get it.

Looking around I attempted the following:

• Reseated cables
• Bypassed the USB hub to go straight into motherboard
• Uninstalled Pimax Play including data in program data and appdata
• Reinstalled
• Shut down and unplugged desktop, then cold started desktop
• Disabled iGPU
• Updated Nvidia drivers All no luck

 

I do not have AMD Adrenaline installed, nor did I ever. So I'm somewhat baffled what changed somewhere for this issue to arise. I've raised a ticket on Discord but I'm concerned some other random thing happened I couldn't have anticipated.

Cheers,

Peter

[T24_Martin]

Hi! Did you find a solution? I have exactly the same issue.

 

Best

Martin

[T24_Martin]

Found it!

It seems like AMD Adrenaline was installed with a windows update. Although I uninstalled and disabled the onboard GPU it must ave left something, that prevented the Crystal to connect.

As soon as I used this tool: AMD Cleanup Utility the Crystal connected again!

 

[Panny]

On 6/1/2024 at 5:55 PM, T24_Martin said:

Found it!

It seems like AMD Adrenaline was installed with a windows update. Although I uninstalled and disabled the onboard GPU it must ave left something, that prevented the Crystal to connect.

As soon as I used this tool: AMD Cleanup Utility the Crystal connected again!

 

Yep, that's what I had to do as well. I ended up using DDU afterwards and the Pimax hasn't had an issue since.