Pimax Crystal Light Q&A's

[Dangerzone]

Hi,

I have a few pre-purchase questions regarding the Pimax Crystal Light that I was hoping any Pimax rep's may be able to answer (or anyone else who has seen this questions answered elsewhere) please:

 

PC Cable

From what I can tell the cable is attached/fixed directly to the headset, not plugged in anywhere. If the cable becomes damaged / worn out down the track (out of the warranty period)...

1. Will it possible for the user to replace the cable themselves?
2. Will Pimax sell the cable as an optional accessory / repair item?
3. Will Pimax provide a paid repair/service option for the cable in the future when the headset is outside of warranty. 

(Being a HP 'refugee', knowing that Pimax has our backs and will continue to support their customers outside of warranty period is of great interest to me)

 

Lenses

I see, unlike the Pimax Crystal, the Crystal Light does not have removable lenses. In an unfortunate event that a lens is damaged / scratched, etc...

1. Is it still possible for the user to replace the lens themselves?
2. Will Pimax sell replacement lenses as an optional accessory / repair item?
3. Will Pimax provide a paid repair/service option for the lens?

 

Controllers

1. Is it, or will it be possible to purchase the controllers at a later date if someone only purchases the Pimax crystal headset to start with and then later wants controllers?
2. If someone buys the headset with controllers, and doesn't want them, if they sell it to someone who has no controllers, can the controllers be re-paired to another headset, or are they hardware locked to the original headset they were first sold with?

 

 

Headphones

Is it possible to completely remove the headphones for those who wish to use a 3rd party headset, and will a 3rd party headset fit over the crystal lights head-mount?

 

Shipment / Release Date

I have been seeing emails/chat about the Pimax being released to early adopters this month. For those who haven't ordered yet, but still pre-order, what is the expected wait time before shipment? (ie, is their a backlog of orders, and could we be waiting months, or could we expect to also see shipment within a few weeks from the first shipments)? 

Also, on your website, it states the first 50 customers will receive international shipping. Then for those who follow (which I presume would include anyone who pre-orders from now onwards), the website states 

Quote

 

"we will ship your headset by air to our warehouses closest to your location, handle all customs clearance, and then deliver it locally to your address. This option ensures that you receive your headset with minimal hassle, with an estimated delivery time of about 4 weeks".

 

Source: https://pimax.com/pages/pimax-update-flexible-shipping-choices-for-crystal-light-launch

If the unit is being shipped via a local warehouse for the >50 purchases, how is GST/VAT handled for online orders, or is that included in the price? Also, for any warranty/returns - can we ship back to our local warehouse, or do we have to ship back to HQ? (I'm in Australia).

 

Thanks in advance...

DZ

[Calvin.Pimax]

On 5/19/2024 at 8:56 AM, Dangerzone said:

• Will it possible for the user to replace the cable themselves?
• Will Pimax sell the cable as an optional accessory / repair item?
• Will Pimax provide a paid repair/service option for the cable in the future when the headset is outside of warranty. 

Yes, you can purchase a replacement cable from our webstore.

If the headset (aside from the cable) is defective, we offer repair services. Should you need this assistance, please file a support ticket, and our support team will provide further instructions.

 

On 5/19/2024 at 8:56 AM, Dangerzone said:

• Is it still possible for the user to replace the lens themselves?
• Will Pimax sell replacement lenses as an optional accessory / repair item?
• Will Pimax provide a paid repair/service option for the lens?

Yes, users can obtain a replacement and install it themselves. The lenses cannot be repaired; they can only be replaced with a new pair.

 

On 5/19/2024 at 8:56 AM, Dangerzone said:

• Is it, or will it be possible to purchase the controllers at a later date if someone only purchases the Pimax crystal headset to start with and then later wants controllers?
• If someone buys the headset with controllers, and doesn't want them, if they sell it to someone who has no controllers, can the controllers be re-paired to another headset, or are they hardware locked to the original headset they were first sold with?

Yes, the stock controllers are listed on our webstore. You can purchase them later if you want to play games with controllers.

The controllers can be repaired with other Crystal ones; you'll just need to pair them via the client (PimaxPlay).

 

On 5/19/2024 at 8:56 AM, Dangerzone said:

Is it possible to completely remove the headphones for those who wish to use a 3rd party headset, and will a 3rd party headset fit over the crystal lights head-mount?

 

It depends on which third-party headphones you're using and if they fit. The stock headphones can be removed.

 

On 5/19/2024 at 8:56 AM, Dangerzone said:

I have been seeing emails/chat about the Pimax being released to early adopters this month. For those who haven't ordered yet, but still pre-order, what is the expected wait time before shipment? (ie, is their a backlog of orders, and could we be waiting months, or could we expect to also see shipment within a few weeks from the first shipments)? 

Production is ramping up, and we expect the shipment will commence by the end of May. Typically, it takes around 4 weeks to fulfill the order.

 

On 5/19/2024 at 8:56 AM, Dangerzone said:

If the unit is being shipped via a local warehouse for the >50 purchases, how is GST/VAT handled for online orders, or is that included in the price? Also, for any warranty/returns - can we ship back to our local warehouse, or do we have to ship back to HQ? (I'm in Australia).

When you proceed to checkout, the VAT should be included in the total price. For warranty/returns, we will require you to ship the headset back to the designated local warehouse.

As you are based in Australia, there is one warehouse, and another one is in New Zealand, if I'm not mistaken.

I assumed I have answered all the questions, if there's any miss, let me know.

 

[Dangerzone]

Hi Calvin,

You have answered all my questions beautifully. Thank you! All answers were favourable. This was probably the most exciting for me:

14 minutes ago, Calvin.Pimax said:

(RE CABLE) Yes, you can purchase a replacement cable from our webstore. If the headset (aside from the cable) is defective, we offer repair services. Should you need this assistance, please file a support ticket, and our support team will provide further intructions.

(RE LENSES) Yes, users can obtain a replacement and install it themselves. The lenses cannot be repaired; they can only be replaced with a new pair.

You've just won yourself a customer! Not sure whether I'll be selling it in 6 months time and upgrading to the Super though. 

But what's very encouraging for me is that Pimax are willing to continue to support their product and customers after the warranty period. Without going into the whole details, I come from experience with another headset provider that had a known issue with a $20 replacable cable that they would make available or sell to people out of warranty, leaving an expensive paperweight behind. As such - this approach from Pimax's approach is extremely encouraging! Thank you!

[Calvin.Pimax]

 

Check out more about the Light here: Pimax Crystal Light.

You're most welcome, mate!

I hope you enjoy our product and have an amazing time flying DCS in VR!

Cheers.

Edited May 21, 2024 by Calvin.Pimax

[Aapje]

1 hour ago, Calvin.Pimax said:

Check out more about the Light here: Pimax Crystal Light.

The actual link is missing.

[Calvin.Pimax]

I have edited it. Sorry.

19 hours ago, Dangerzone said:

Hi Calvin,

You have answered all my questions beautifully. Thank you! All answers were favourable. This was probably the most exciting for me:

You've just won yourself a customer! Not sure whether I'll be selling it in 6 months time and upgrading to the Super though. 

But what's very encouraging for me is that Pimax are willing to continue to support their product and customers after the warranty period. Without going into the whole details, I come from experience with another headset provider that had a known issue with a $20 replacable cable that they would make available or sell to people out of warranty, leaving an expensive paperweight behind. As such - this approach from Pimax's approach is extremely encouraging! Thank you!

[Dangerzone]

5 hours ago, Stahlwolle said:

Sorry but the question with the DP-Cable is not fully answered here: Can the cable be replaced? They just said - "sure, we offer replacements" but my quick google and youtube research did not give any results HOW the cable can be replaced. Beside that i would like to know if i need a SPECIAL DP-Cable from Pimax due to propriatary Connectors or if in general any DP-Cable could be attached. The biggest question for me is: "WHY???" Why no easy replaceable cable which doesnt make sending devices back to the other side of the earth just due to a broken cable?! I mean... if you would try to sell a 800,- EUR - Monitor with a fixed attached DP Cable to it this would be mentioned in ANY review in negativ form for SURE. But in all reviews i saw about the Crystal Light its not even mentioned. I bought the Crystal Light but that fix mounted Cable makes me mad.

 

Best regards,

W

 

Are you sure it's fixed? My CL appears to have a narrow gap around where the cable goes in, making it look like it could be removable. I was also advised by Pimax that the cable is replaceable prior to purchasing - so I certainly hope that the cable is indeed user replaceable!  If it's not - this is news to me, and I'll be very concerned after being told that it is user replaceable. 

I wouldn't expect it to be a standard DP cable though. Between the onboard Mic, the Mic socket, and the extra Power that is supplied to the headset I'd be expecting it to be a cable specific to that headset.

Which has me thinking that maybe I should buy a cable now while they're still in production for later on as a precaution.

[Blackhawk163]

Danger, the cable is replaceable. I've pulled it out of the headset many times when I was having problems with pimax play and the Nvidia drivers. It was easier to unplug at the headset vs going to the back of my pc. 

 

Edit: buying an extra is a pretty good idea, I might just do that!

Edited October 6, 2024 by Blackhawk163