Recommendation to Orbx regarding bug tracking

[zerO_crash]

Hi,

 

I'd like to recommend Orbx to take a closer look at the bug tracker that you have, and reconsider whether not to use the forums instead. Point is, reporting of bugs, is a two-street road. While you care about your logistics and streamline in handling requests, there is also the practical customer-side. For a customer, it is not only more work to enter information into your dedicated tracker, but there is also the problem of how it works. Consider the following:

 

On your bug-tracker, you lack a multitude of functions which these forums already have have (searching specific bugs, a clear layout on the page which is user-friendly, no form of notification linked to these forums - you have to check the tracker to keep know whether you have any comments/requests on additional information, +++). The point being, it not only becomes an additional site to keep track of, but also, somewhat less functional/intuitive one. Whilst the map is new, users will visit it, but over time, users will lose interest out of pure lack of comfort. Additionally, count in all the cases where a user believes something might be off, because it's not mentioned on forums, and ends up making double-posts. 
 

We had a firm here that tried a similar proprietary bug-tracker (Leatherneck), but one can honestly notice that it didn't go too well. Few people have the inclanation to visit it, let alone report bugs in it. A quick look at the MiG-21Bis forum, shows that people prefer to use these forums as a common, instead of a hypothetical where each and every company has their own solution, with their own website, for their own convenience. I personally, have not bothered to log in more than two bugs in Learherneck's Mantis hub since its release. Besides an occasional bug being mentioned, the huh is as dead as it gets.

 

My point being, in initial stages of release, everything is popular. However, with time, you'll notice the interest to report bugs through it, is subpar optimal. I therefore ask you to consider to move over to these forums, as here is the place where all bugs will eventually be reported.

 

Thanks for your a splendid map so far, and your consideration!