Order Issues / Customer Service

[Stoatmaster]

Hi,

Can anyone let me know what the expected response time is like from customer support?

I ordered a Crystal Light with the Pro Pack (Lighthouse faceplate and DMAS headphones), which arrived Monday but without the headphones. (Was two packages taped together, not sure if there should be a 3rd)

I raised a ticket on Monday but not had a response yet. Not sure what the SLA's are, but when it comes to goods I've paid for and not received I'd really like to close it out quickly!

 

Thanks

[Calvin.Pimax]

Hello,

Could you please share the ticket or order number with me? I can look into it and ask the logistics team to provide an update regarding the missing DMAS.

 

[Johnny Dioxin]

Don't be disheartened - in my experience support have been on the ball - and I contacted them quite a bit in the first few weeks. Sometimes they do need a little nudge (as our friend Calvin is very good at doing) but that's usually because they have a lot on their hands, I am led to believe. My issues were resolved and usually pretty quickly in comparison to other VR outfits.

[Stoatmaster]

8 hours ago, Calvin.Pimax said:

Hello,

Could you please share the ticket or order number with me? I can look into it and ask the logistics team to provide an update regarding the missing DMAS.

 

Hi Calvin,

I've PM'd you. Appreciate you responding.

Thx