The sales blurb vs the reality.

[Dangerzone]

9 hours ago, Calvin.Pimax said:

That’s why I’m here to provide additional support to our user. While it might not be visible to others, I’ve done my best to assist, and I believe this contributes positively to our company’s reputation.

And for that I am extremely grateful. If it was left solely up to the ticketing system / I think many people's experience would be much worse. Very grateful there are other ways of connecting with staff like yourself, and the effort you put in to chasing up matters internally that has no doubt escalated numerous issues that otherwise would have been a different experience to many.  Thank you. 

[Panzerlang]

The best takeaway from the latest video was Vaal's promise that all the support staff will be trained to regard the customer's best interests as the primary concern. It'll be interesting to see how that manifests in the coming months (and most likely put to the test when the Super reaches the shelves).

[EightyDuce]

@Calvin.Pimax I can appreciate everything you do as a company face in the community. Often you will be the one for whom the masses raise their torches and pitchforks and at the end of the day, your power to affect change isn't without limits. And lets be honest, there are some members in every community whom aren't known for their patience or ease of dealing with; such is the nature of mankind fostered in the anonymity of the internet. By the same token, many of us don't enjoy being taken for a ride after making a $1000+ investment in a product.

I truly hope that these situations are taken as lessons learned and affect positive change in the product and process going forward, so that anyone in the market for a quality headset, myself included, can feel comfortable investing a significant amount of their hard-earned money in Pimax.

[Bingo911]

I just got my Pimax and I'm already returning it. Multiple issues out of the box. Was looking forward to the upgrade but that's a lot of money for issues straight from the factory. Hopefully you guys get those issues fixed. Mine wouldn't startup when I launched DCS after the first day plus it had multiple other issues. I could launch VTOL VR after it stopped working in DCS.

null

I liked the quality feel to it (even with the issues) and it has wonderful color in dcs. Lenses were great, but not Quest 3 quality which I know they are different. I'll probably repurchase as things  improve with Pimax quality.

Good Luck!

Edited January 11 by Bingo911

[Dangerzone]

On 1/11/2025 at 1:54 PM, Bingo911 said:

I just got my Pimax and I'm already returning it. Multiple issues out of the box. Was looking forward to the upgrade but that's a lot of money for issues straight from the factory. Hopefully you guys get those issues fixed. Mine wouldn't startup when I launched DCS after the first day plus it had multiple other issues. I could launch VTOL VR after it stopped working in DCS.

null

I liked the quality feel to it (even with the issues) and it has wonderful color in dcs. Lenses were great, but not Quest 3 quality which I know they are different. I'll probably repurchase as things  improve with Pimax quality.

Good Luck!

Please let us know how you go with your return/refund.

[Bingo911]

2 hours ago, Dangerzone said:

Please let us know how you go with your return/refund.

I'd have rather gotten it to work but I couldn't find a solution. I'll let you know!

[Dangerzone]

4 hours ago, Bingo911 said:

I'd have rather gotten it to work but I couldn't find a solution. I'll let you know!

I'd appreciate it. I've got a number of guys I fly with that keep questioning me about recommendations with the headset. I don't want to recommend them based on my experience alone but want as many stores (good or bad) from other 'real life' users as to how their experience has gone so they can make a more informed decision themselves. Threads like this help because either way - they get to see what the support is like.