Pimax FAQ video

[Aapje]

 

[EightyDuce]

Sadly seemed mostly some damage control with vague reading of the of FAQ, didnt really cover any of the issues or what changes were made to address them.

Looks like there is no always-on connection required, at least if the device is paid off. However, there must be some kind of check as per the FAQ there are only 2 transfers of ownership allowed before another round of "membership" fee is required....seems a bit slimy to double-dip on a device which has already been bought and paid for. Looks like they're trying to get a piece of the secondary market sales. 

Also I still don't understand why they eliminated a straight up buy of the headset with or without controllers and instead funnel everyone into the PimaxPrime "membership". The only thing I can think of is they're trying to pump up the user numbers for Pimax Prime...maybe to attract more VC $$. 

 

Looks like it's a follow-up to:

 

[scommander2]

So, is it worthy to get Pimax products while they are still improving their customer service experience and the overall quality of headsets?   Thanks. 

[EightyDuce]

11 minutes ago, scommander2 said:

So, is it worthy to get Pimax products while they are still improving their customer service experience and the overall quality of headsets?   Thanks. 

That's very much a personal choice depending on your risk tolerance and how much money you have burning a hole in your pocket. 

[Dangerzone]

1 hour ago, scommander2 said:

So, is it worthy to get Pimax products while they are still improving their customer service experience and the overall quality of headsets?   Thanks. 

I think generally speaking, those who have the CL and have it working as advertised are quite happy with it. Some (like me) went through some teething issues, but are happy now.

Those that have had ongoing quality issues trying to sort things out that will have the negative feedback (and rightly so) - so it really is a YMMV. 

I'd be looking into what return options you have available. Looking at that video, it seems as though Pimax are having a 'trial period' of their headsets. If this is true, and they offer a full refund, you could purchase the headset. If you get one with Quality issues, you could possibly return it and get your money back. That's something you'd need to clarify first to make sure that is the case, but if it is - then there may be reduced risk. 

Also - there's 2 things that Pimax did right IMO that I really appreciate. Both the lenses, and the cable are replaceable. (The 2 items at most risk of damage that will make the headset unusable IMO), which means better future roofing than some other's out there. 

[Blackhawk163]

6 hours ago, scommander2 said:

So, is it worthy to get Pimax products while they are still improving their customer service experience and the overall quality of headsets?   Thanks. 

They have a trial period that begins the day you receive it. Just put it through its paces if you get it in that time. 
 

And it really is true, once you go VR it’s extremely difficult to go back to playing on a flat screen only.

[Calvin.Pimax]

12 hours ago, scommander2 said:

So, is it worthy to get Pimax products while they are still improving their customer service experience and the overall quality of headsets?   Thanks. 

You'll have a 14-day trial period, and if you're not satisfied, simply request a full refund.

I'm confident you'll love it once you've fine-tuned everything.

[scommander2]

5 hours ago, Calvin.Pimax said:

You'll have a 14-day trial period, and if you're not satisfied, simply request a full refund.

I'm confident you'll love it once you've fine-tuned everything.

Thanks for reply.

Are both, light and super, good for DCS?

If the device is malfunction and passes one-year warranty even though the 24-month membership fee is still going, how does Pimax handle the broken device? A replacement possible?

If the device is still under warranty and Pimax will have the replacement for it.  The replacement is the refurbished item?

Thanks
 

 

[Calvin.Pimax]

I would say both are good for DCS.

On 11/29/2024 at 10:37 PM, scommander2 said:

If the device is malfunction and passes one-year warranty even though the 24-month membership fee is still going, how does Pimax handle the broken device? A replacement possible?

In this case, we will handle it as an after-sales issue. If it’s out of warranty, you will be responsible for the cost of repair or replacement.

On 11/29/2024 at 10:37 PM, scommander2 said:

If the device is still under warranty and Pimax will have the replacement for it.  The replacement is the refurbished item?

 

This will depend on the after-sales team, so I can’t make any promises. I will make sure they add this information to the FAQ page.