Pimax crystal light strange wave effect

[linden]

Hi.

 I have a problem with my primax, this applies in dcs and in primax home screen with primax original setup. If I move my head side to side or up and down it becomes like the image moves like a wave.. If I use thicker face form "Comfort kit" it gets worse, so the closer the lenses are to my eyes the less wave effect. Does anyone have the same issue? is there any way to fix this issue?

Thanks

Edited December 15, 2024 by linden

[Moxica]

16 hours ago, linden said:

Hi.

 I have a problem with my primax, this applies in dcs and in primax home screen with primax original setup. If I move my head side to side or up and down it becomes like the image moves like a wave.. If I use thicker face form "Comfort kit" it gets worse, so the closer the lenses are to my eyes the less wave effect. Does anyone have the same issue? is there any way to fix this issue?

Thanks

Sounds like "Barrel distortion" Adjust height on the face. I have to put them uncomfortably high to avoid that. ..and chromatic aberration.
Adjust before you tighten.. In DCS menu, use top line to check. It should be straight..

Edited December 15, 2024 by Moxica

[Panzerlang]

If I recall correctly, Mark from GYGO YT channel had the same issue and it was as Moxica says.

[linden]

12 hours ago, Moxica said:

Sounds like "Barrel distortion" Adjust height on the face. I have to put them uncomfortably high to avoid that. ..and chromatic aberration.
Adjust before you tighten.. In DCS menu, use top line to check. It should be straight..

Thanks for the reply, i did try this but still the same, its still a distortion in the center, if i press the headset hard to my face it goes away.

Edited December 16, 2024 by linden

[Calvin.Pimax]

Hello,

Do the waves appear in both eyes, or just in one?

 

[linden]

2 minutes ago, Calvin.Pimax said:

Hello,

Do the waves appear in both eyes, or just in one?

 

On both eyes

[Calvin.Pimax]

Please submit a support ticket and report this issue to our technical support team. It's unclear whether the problem is related to the lenses or an improper wearing position.

Everything appears clear when you remain still, but waves or distortions occur with head movements?

[linden]

8 minutes ago, Calvin.Pimax said:

Please submit a support ticket and report this issue to our technical support team. It's unclear whether the problem is related to the lenses or an improper wearing position.

Everything appears clear when you remain still, but waves or distortions occur with head movements?

Yes i have submit a ticket, when i remain still its no problem,so its only with head movements it gets waves distortions.

[Calvin.Pimax]

22 hours ago, linden said:

Yes i have submit a ticket, when i remain still its no problem,so its only with head movements it gets waves distortions.

Could you please share the ticket number with me?

[linden]

On 12/17/2024 at 8:41 AM, Calvin.Pimax said:

Could you please share the ticket number with me?

#88890.

Im getting the lenses replaced, hope this will fix the issue.