Pimax login server down

[Fazzybear]

Looks like the login servers are down and now I can't use my pimax crystal as I can't authenticate to the server.  This is unexceptable with the price this headset costs.  Might have to reconsider my pre-order of the super now. 

[Dangerzone]

6 minutes ago, Fazzybear said:

Looks like the login servers are down and now I can't use my pimax crystal as I can't authenticate to the server.  This is unexceptable with the price this headset costs.  Might have to reconsider my pre-order of the super now. 

Did you buy the crystal using their new subscription plan, or was yours a previous purchase that should be unlocked / outright?

I haven't updated to the newest version/firmware - but if this is what happens to clients who have/had unlocked headsets I'll be permanently blocking Pimax software on the firewall and not allowing it to connect or update moving forward, as that would be completely unacceptable. Unlocked headsets should not, not should ever need to connect to the authentication server.

Hopefully Calvin can clarify.

[Fazzybear]

I have the original crystal bought in the spring before the 'new' subscription process.  Bought outright.  I agree with you that we shouldn't have to authenticate if we own the headset.  

I was in the process of rolling back to an older version of pimax play, but now I can't login to authenticate it.

Hopefully Calvin sees this and can update us on what is going on?

[Panzerlang]

Uum...did you guys try to actually use the headset? I get the server message but the headset works.

[Fazzybear]

Yes, I did.  But I Uninstalled the software to roll back to an older version and now I can't log back in to use the headset.

Bad timing

Edited December 18, 2024 by Fazzybear

[Panzerlang]

9 minutes ago, Fazzybear said:

Yes, I did.  But I Uninstalled the software to roll back to an older version and now I can't log back in to use the headset.

Bad timing

Yeah, good point. Why should any fully-owned piece of hardware require an online login?! Imagine if that was needed for the CPU or GPU etc.

Fix it Pimax, this kind of intrusive meddling is unacceptable. You have absolutely zero right to require an owner of your hardware to have to be logged into your server in order to use his fully-purchased hardware. We don't need 'social credits' either.

Edited December 19, 2024 by Panzerlang

[Dangerzone]

54 minutes ago, Fazzybear said:

Yes, I did.  But I Uninstalled the software to roll back to an older version and now I can't log back in to use the headset.

Rolling back may not help - if the firmware update requires the newer version of the software, it may not be compatible with the older version of the software now? Can you try to install the newer version of the software again, and see if the headset works without authentication? 

46 minutes ago, Panzerlang said:

Fix it Pimax, this kind of intrusive meddling is unacceptable. You have absolutely zero right to require an owner of your hardware to have to be logged into your server in order to use his fully-purchased hardware. We don't need 'social credits' either.

100% this. This is partly why I was originally concerned about offline mode still 'phoning home' here: 

 

It seems like this new 'feature' of Pimax that controls the authentication that allows for subscription/after pay payments for the headset is affecting owners who buy the headset out-right? Who in their right mind would want a $1,000 headset that can be remotely disabled, let alone a $1700 one. This is exactly why Meta's units where never a consideration for me.

I really hope Pimax are not heading in the same direction where fully purchased headsets require authentication, and/or can be remotely disabled by Pimax at any time.

Edited December 19, 2024 by Dangerzone

[Fazzybear]

It is back up now. 

I did update to the latest release a couple days ago.  Since then, I've been getting mini stutters.  It was butter smooth before I updated.  So, I'm rolling back to see if I can fix the stuttering

[Calvin.Pimax]

Please rest assured that the server is up now. The engineers are currently investigating the root cause, and we will provide an update on the situation shortly.

[Calvin.Pimax]

 

1 hour ago, Dangerzone said:

Rolling back may not help - if the firmware update requires the newer version of the software, it may not be compatible with the older version of the software now? Can you try to install the newer version of the software again, and see if the headset works without authentication? 

100% this. This is partly why I was originally concerned about offline mode still 'phoning home' here: 

 

It seems like this new 'feature' of Pimax that controls the authentication that allows for subscription/after pay payments for the headset is affecting owners who buy the headset out-right? Who in their right mind would want a $1,000 headset that can be remotely disabled, let alone a $1700 one. This is exactly why Meta's units where never a consideration for me.

I really hope Pimax are not heading in the same direction where fully purchased headsets require authentication, and/or can be remotely disabled by Pimax at any time.

This issue is related to the login server, not the bricking the headset. But, good news is the developers are currently working on an offline mode that doesn't require an internet connection.

[Dangerzone]

1 hour ago, Calvin.Pimax said:

This issue is related to the login server, not the bricking the headset. But, good news is the developers are currently working on an offline mode that doesn't require an internet connection.

Hi Calvin,

Thanks for advising about the offline mode being worked on - that's encouraging.

However I never mentioned anything about bricking a headset. My concern was regarding a fully paid for headset being unfunctional unless approved by your authentication servers. I would have thought that non-subscription headsets should be always accessible - regardless of offline or online mode, or whether the authentication servers can be reached or not? (Only subscription headsets should require authentication)?

Is this just an oversight/mistake with the latest firmware/update and are their plans to ensure that non-subscription owners will always have access to use their headset and not require connection ever for authentication servers (whether online or offline) - for the use of the headset? (I understand purchased games through Pimax would still require authentication, I'm talking hardware only).

Thanks heaps too for being here and responding to these queries. Your presence and connection with us here is probably the biggest thing that has impressed me about Pimax!

Cheers

DZ

[Calvin.Pimax]

Hello,

Only the new headsets that participated in the Prime program will require authentication. This will happen once a month or, if you choose the one-time payment option, only once.

Yes, non-subscription or subsciption headsets always be accessible, with both account and guest logins. However, the recent server issue affected users trying to log in with both account and guest logins. Users who were already logged in did not encounter this issue.

No, the recent issue is not related to the latest firmware or update, but a problem with the main servers.

That's why we're adding an offline option to provide users with more confidence that their headsets won't turn into paperweight. 

[Fazzybear]

Thank you Calvin for the update.

It was bad timing on my part as I uninstalled the latest release of Pimax play to roll back to an earlier version because of stutters.  And that's when the servers were down.  I'm back up and working now. 

[Blackhawk163]

Too bad that there isn’t a way to unlock our fully purchased headsets like a cell phone, permanently, thus disabling any need for authentication.

[Panzerlang]

2 hours ago, Blackhawk163 said:

Too bad that there isn’t a way to unlock our fully purchased headsets like a cell phone, permanently, thus disabling any need for authentication.

They're on it. Fingers crossed.

Calvin, please check your DMs, TY.