My Pimax Crystal Super review

[Rufuz64]

Instead of a review of my recently delivered Pimax Crystal Super, I am posting a copy of my complaint to Pimax here.

 

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Dear Sir or Madam,

I am very sorry to inform you that I have to return my Pimax Crystal Super.
I waited three long months for this product and was really excited when it was finally delivered.

Apart from the long delivery time, I really like everything about the Crystal Super.
However, the moment I used it for the first time was accompanied by bitter disappointment: I noticed a significant mura.
To be honest, I don't understand why the mura wasn't noticed during your multiple quality checks.
To me, this suggests that it is a systematic error that you accept.
I had absolutely no Mura with my Crystal OG.

I did some research and found that other users are also affected by this.
Many may not even notice the problem because they use other applications or accept this problem.
Mura is particularly noticeable when viewing uniform surfaces, such as in flight simulation. Since I only use VR for flight simulation, mura is a no-go for me. 

Unfortunately, I don't see any way to exchange the device - unless you have a batch that doesn't have mura.
In that case, we could talk about an exchange.
Otherwise, please let me know how to return the Crystal Super.

Best regards

[Panzerlang]

1 hour ago, Rufuz64 said:

Instead of a review of my recently delivered Pimax Crystal Super, I am posting a copy of my complaint to Pimax here.

 

---

Dear Sir or Madam,

I am very sorry to inform you that I have to return my Pimax Crystal Super.
I waited three long months for this product and was really excited when it was finally delivered.

Apart from the long delivery time, I really like everything about the Crystal Super.
However, the moment I used it for the first time was accompanied by bitter disappointment: I noticed a significant mura.
To be honest, I don't understand why the mura wasn't noticed during your multiple quality checks.
To me, this suggests that it is a systematic error that you accept.
I had absolutely no Mura with my Crystal OG.

I did some research and found that other users are also affected by this.
Many may not even notice the problem because they use other applications or accept this problem.
Mura is particularly noticeable when viewing uniform surfaces, such as in flight simulation. Since I only use VR for flight simulation, mura is a no-go for me. 

Unfortunately, I don't see any way to exchange the device - unless you have a batch that doesn't have mura.
In that case, we could talk about an exchange.
Otherwise, please let me know how to return the Crystal Super.

Best regards

Maybe give it a good few hours of actual in-game use and see if you stop registering/noticing it. It's pretty much the same thing we went through with the old screen-door effect, easy to see if looked for but after a while it stops registering.

[Calvin.Pimax]

Has support provided further instructions on the return and refund?

[Rufuz64]

On 9/3/2025 at 12:40 PM, Panzerlang said:

Maybe give it a good few hours of actual in-game use and see if you stop registering/noticing it. It's pretty much the same thing we went through with the old screen-door effect, easy to see if looked for but after a while it stops registering.

I've been flying with the Super for four days now, and I'm afraid I have to say that I can't “get used to it.” It's just too obvious. As soon as you focus on a point and then move your head slightly, it becomes clearly visible. Besides, I know from my Crystal OG what it looks like without any Mura at all. That's why I can't accept it.

 

1 hour ago, Calvin.Pimax said:

Has support provided further instructions on the return and refund?

Support has already responded.
First, I should try adjusting the IPD. Of course, that didn't help because Mura has nothing to do with it. After all, I can see Mura with each eye individually.
If that doesn't work, I'll get “ship first, return later” and an “extended return window by 7 days.”
Let's see if the next panel is better.

[Calvin.Pimax]

8 minutes ago, Rufuz64 said:

I've been flying with the Super for four days now, and I'm afraid I have to say that I can't “get used to it.” It's just too obvious. As soon as you focus on a point and then move your head slightly, it becomes clearly visible. Besides, I know from my Crystal OG what it looks like without any Mura at all. That's why I can't accept it.

 

Support has already responded.
First, I should try adjusting the IPD. Of course, that didn't help because Mura has nothing to do with it. After all, I can see Mura with each eye individually.
If that doesn't work, I'll get “ship first, return later” and an “extended return window by 7 days.”
Let's see if the next panel is better.

Okay. Please keep me posted if you don’t hear back from support regarding the RMA.