Kdrum Posted 1 hour ago Posted 1 hour ago Caveat Emptor: Winwing Flight Sim Hardware Company: Chengdu WinWing Tech Co., LTD Product: Orion2 HOTAS StrikeAce EX FL Order Date: August 15, 2025 Delivery Date: August 22, 2025 Package Condition: Delivered undamaged and unopened Summary of Concern Despite receiving a shipping confirmation and a tracking number that showed only one package being shipped, the delivered package from Winwing contained only two of the four critical components: the Stick Grip and Throttle Grip. The Stick Base and Throttle Base were missing, rendering the HOTAS system incomplete and unusable. Timeline of Events Aug 15: Order placed and paid in full Aug 16: Received email confirming shipment via UPS Aug 22, 4:48 PM: One package delivered Aug 22, 4:50 PM: One package retrieved immediately, undamaged and unopened Upon opening: Only two items were present; both bases are missing Aug 22, 4:56 PM: Support ticket created; chat initiated with Winwing Provided photos of package labels and contents—labels confirmed only two items shipped Winwing rep stated they would contact the carrier Aug 25, 12:28 AM: Winwing replied: “Carrier feedback they have delivered all items” From Aug 25 to Sept 15, chatted with three separate reps—polite but evasive Repeatedly requested escalation; finally granted on Sept 15, 2:12 AM Escalated response echoed previous claim: “The order items were all shipped and delivered” Sept 13, 6:37 PM: Provided a UPS snapshot showing only two items in the one package shipment Policy vs. Practice Winwing’s own customer support page states: “When you meet any problem in deliver like package miss, deliver fault. Please don't worry, we will make sure you get your gear finally in anyway.” Despite this assurance, no corrective action was taken. The company leaned on carrier confirmation rather than addressing the actual contents of the package. This suggests a failure to uphold their own delivery guarantee and a reluctance to acknowledge internal shipping errors. Analysis Winwing appears to have a systemic issue in their shipping department and a pattern of deflecting responsibility. Their support team, while courteous, repeatedly dismissed the discrepancy between what was shipped and what was confirmed delivered. The lack of accountability undermines buyer confidence. Recommendations for Buyers Document everything: Save emails, take timestamped photos of packaging and contents Verify shipment contents immediately upon delivery Request escalation early and insist on written confirmation Consider alternative vendors with proven fulfillment and support reliability Share your experience to help others make informed decisions 1
Panzerlang Posted 1 hour ago Posted 1 hour ago I've now lost count of how many reports like this I've read about that shower of sht. 1
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