Calvin.Pimax Posted Friday at 10:23 AM Posted Friday at 10:23 AM (edited) Today in our Progress Update: Customer Care Improvements Updated Production Schedule for Upcoming Products Prescription Lens Frame 3D Files for Crystal Super micro-OLED & Dream Air Dream Air DVT Roadshow: First Impressions 60G Airlink Update Pimax Progress Updates is our bi-weekly column in which we share important bits for Pimax users. For questions or comments, reach out to a Pimax representative on Discord or OpenMR, or contact us via our support page. Customer Care Improvements We keep improving our Customer Care team, and with new team management we can now provide real-time feedback 7-24 in Pimax Play Chat, responding to issues within 3 minutes. Our system provides a video to guide users to resolve issues in Chat, and common issues can be resolved within 10 minutes. For extremely difficult issues, users can also submit a ticket, with a ticket processing cycle of 1-3 days. null Updated Production Schedule for Upcoming Products Products Production Timeline Crystal Super micro-OLED (headset & optical engine) Has started at the end of October Crystal Super 57 PPD QLED Optical Engines Completion expected by end of November Crystal Super Ultrawide QLED Optical Engines Completion expected in December Crystal Super Lighthouse faceplate Starts in December DMAS for Crystal Super pre-orders Backlog expected to clear within one month Ice Silk Foam Face Foam Backlog expected to clear within one month Learn more: https://pimax.com/blogs/blogs/updated-delivery-times-for-upcoming-products Crystal Super micro-OLED & Dream Air Prescription Lens Frame 3D Files Since both the Crystal Super micro-OLED and Dream Air use pancake lenses with Sony micro-OLED panels, glasses cannot be worn inside the headset. To help, we’re releasing the STP files for the lens frames so users and third parties can 3D print or modify prescription lenses. Download the files here: https://www.printables.com/model/1468503-crystal-super-micro-oled-dream-air-prescription-le Dream Air DVT Roadshow: First Impressions Check out early impressions from users at our Dream Air DVT Roadshow and content creators hands-on: Los Angeles user impressions: Düsseldorf user impressions: VR Flight Sim Guy's test in MSFS 2024: new VR tech's impression: Der VR Komplize's hands-on video: Get Your Game On's first impressions: Status of the 60G Airlink Already in the start of this year, the external beta test of the Pimax 60G Airlink for the original Crystal started. While the visual performance has received great praise, there is still a lot of performance to be gained in terms of the stability of the connection for all users. We do not want a product that works for nearly everyone, but for everyone. From the external beta test we have learned a lot, about user's room environments as well as different PC configurations and the impact these have on stability. We also are aware where these issues occur, in which part of the connection between the PC and headset. Hence, we're still working on improving the 60G Airlink before mass production and shipping, both on the hardware as on the software. This is not a total rehaul, but we want to really ship a fine-tuned product to everyone, not a beta version. Wireless PCVR is really a hard technological challenge both in image quality and connection stability and we have seen multiple other companies try this before, and we're aiming to provide (what we think) is a much better solution. But for this we unfortunatly still need some more time. The current ETA for the 60G Airlink shipment is set for next year. Users will get an email confirmation when we're nearing shipping. Edited Friday at 10:27 AM by Calvin.Pimax 1 1
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