Unable to load a track or play an instant mission

[number3]

I can't post this in the beta forum because my friend bought the game for me for Christmast and apparently using my activation key alone doesn't give me access.

 

If I should post this in the beta forum please let me know what I should do. All I have is the activation key.

 

Also I've updated A10 to the lates patch.

 

I tried this with the default graphical settings and the lowest settings possible.

 

I'm using WinXP.

 

Here is my problem:

 

When I start a instant mission or traning session, I get a popup window saying

 

"dcs.exe has encountered a problem and needs to close. We are sorry for the inconvenience."

 

I then have the option to Send Error Report or Don't Send.

 

When I click either of the options above the orange loading screen comes up again.

 

In the case of a instant mission, after the second orange loading screen the debreifing screen appears. The flight log shows mission start and mission end.

 

In the case of an training track, I only see the blue loading screen, then the popup message above appaers. After clicking on one of the buttons the orange loading screen appears and then I am taking back to the training track selection screen

 

If there is any more information I can provide let me know

[number3]

Bumping this issue up. In need of support

[nomdeplume]

Did your friend give you the username and password for the account on digitalcombatsimulator.com they used to purchase the game? If not, see if you can get it from him. If he bought it under his own account, you might be able to get them to transfer the serial by logging a support ticket on the site (probably, he'll need to log the ticket and ask it to be transferred to a new account which you created).

 

Once you have an account on that site with an A-10C serial number registered against it, you just need to make sure your email address there matches the email address of your forum account, and you should be able to activate access to the beta forum via the 'payments' page on the DCS site.

 

Regarding the crash, have you tried updating your video card driver? Your DxDiag output indicates your driver date is from 2008.

 

I think this is the right one: http://www.nvidia.com/object/winxp-260.99-whql-driver.html

 

but you can navigate for yourself via http://www.nvidia.com/Download/index.aspx?lang=en-us

 

Edit: also your sound drivers are very old, so you might want to consider refreshing all your drivers. Also, did you update your DirectX installation? http://www.microsoft.com/downloads/en/confirmation.aspx?FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=en

Edited January 5, 2011 by nomdeplume

[number3]

Thanks for the reply.

 

I will see if he can get the purchase transferred to my account as I have everything else set up to join the Beta forum.

 

I will get my video and sound drivers updated and give it another try.

 

I didn't install a new directX but during the installation I gave the install permission to install any DirectX it needed.

 

Should I go ahead and manually install the latest DirectX I can get my hands on?

[egorter]

Yes, also try running it as an administrator. Right click on the icon for the sim and choose run as administrator.

[number3]

Still not working

 

I updated my video and sound drivers.

 

I already had the latest DirectX drivers.

 

But I still get the same error message.

 

I clicked on the link to see more details and it said this:

 

AppName: dcs.exe AppVer: 1.1.0.3 ModName: dxrenderer.dll

ModVer: 1.1.0.3 Offset: 000484a4

 

Anyone have this problem before?

 

Can anyone from ED support help?

[nomdeplume]

Hmm I think your video card might not actually be up to running it. What resolution are you trying to play the game in? The DxDiag output says your current mode is 1920x1080, but that the monitor max res is 1600x1200?

 

Anyway, the minimum system requirements (see here) specify a 512 MB graphics card, and your card only has 256 MB. So, I think your system just won't be supported. You could try running it at a much lower resolution than normal as that should require less video memory, but probably the requirement is more due to textures that are loaded so even that might not be enough to get it running, and if it does run, it may be too slow to be playable.