once again: bs1 activation / upgrade

[gofrm76]

it's been now over a month since i first asked if my bs1 activations can be filled up.

 

in some threats in this forum, to the question "why bs1 has limited amount of activations?" a common answer is "it hasn't, activations will be restored by ED when you need it" - well, that seems to be plain wrong - at least the part "when you need it". i needed it a month ago at the beginning of my summer holidays. now they are over but i thought i better start early to once againg bring attention to this issue to make sure that maybe on chrismas holidays this year i am able to use the program i purchased a long time ago.

 

From many posts from ed-moderators/testers/representatives? i read in this forum i understand that the team is working hard on ticket backlog as well as on the new products. but i think this is a little bit unbalanced.

if you treat all of your clients like this/me it is likely that in the future there will be no more buyers for the new products you working so hard on.

 

i was even willing to spent yet another 20 Euro to convert the bs2 upgrade license to a full bs2 license in order to get rid of this problem with the old star-force drm which is used in bs1. The answer was: file a ticket. Well, i haven't done this yet in fear that will move my already open ticket further down the list.

 

for now, is it possible to at least get a status information from an ed-rep for my tickets (#14209/#15502) and if it's worth to create another ticket to get an answer to this upgrade question without getting downgraded on the waiting list?

Edited August 18, 2012 by gofrm76

[EtherealN]

This is a very unusual situation and ED is working very hard to resolve it.

 

Status of 14209 is that it is closed, as requested by you in it.

Status of 15502 is active, pending action. Creating a new one will not make it actioned faster - rather the opposite, since you then end up later in the queue. However, if you want to ask about an upgrade of your existing Upgrade license, this can be done in a separate ticket without affecting your current ticket. (That is, create a new one instead of adding a second issue to your existing one.)

 

Sorry for the delays, I understand that this is frustrating.