No Support on Ticket :(

[TheThumper]

I have been trying to convince my friend to start flying with me on A10. He finally agreed, but in the time that has passed he forgot his credentials.... GRRRRR!

 

He submitted a ticket several weeks ago and keeps updating it, hoping someone will help.

 

How do we get some help with his ticket? His ticket number is:

21230

 

Please help, desperate here!

[EtherealN]

I checked the ticket, and it is awaiting action by the administrator. Unfortunately, "bumping" through adding posts like that can delay service, since it updates the timestamp on the ticket.

[TheThumper]

Oh Crud! So trying to help, we inadvertently hurt.

 

Thank you for checking and for that feedback!

 

I will tell my wingman to "hold here" and patiently wait..... k, can't do that last part.

 

Any help will be really appreciated.....my friend isn't hooked like I am and I feel that if I can just get him over the initial learning curve that I will bring one more into the flock.

[TheThumper]

Is there anything we can do to get his ticket looked at? Seems like the response time on these tickets is incredible large. I can't argue that I would rather have the resources devoted to making this great sim better, but a minimal amount of effort still has to assigned to keep those customers who have purchased the sim and are having difficulties up and running.