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I would like to know why WinWing does not support their products. Bought an F-16 ICP in January and only used it a few times and the flimsy dobber switch broke. Customer service told me they do not warrant the switch. I have spent $2000 on WW products and cannot believe you will not warranty a 50 cent plastic switch. Email chain below. Hello, the RTN/SEQ button has broken on my ICP, It was never dropped or mishandled. I was using it while flying the F-16 in DCS and after a push to the right it became very loose and quit working. JessieChen [2024-07-24 02:09:51] Dear customer, The five-way switch on the ICP, being made of plastic material, should not be forcefully impacted, rotated, or pulled, as it may result in switch damage. This situation is not covered by warranty, we can provide you with the switch, but you need to pay for it Thomas Kozubek [2024-07-24 09:06:02] There was no force or impact, I was simply manipulating it like any other button. I have spent $2000 on your products. If you are telling me you are not going to warranty a poorly made 50 cent part then I will no longer buy your product. TommyLiu [2024-07-24 09:08:15] Dear customer,I will apply for you,please wait for my reply JessieChen [2024-07-24 22:00:45] Dear customer, we have applied for you, we would like to exempt the material cost, but you will need to pay for the shipping fees. Thanks for your support JessieChen [2024-07-24 22:00:48] Dear customer, we have applied for you, we would like to exempt the material cost, but you will need to pay for the shipping fees. Thanks for your support Thomas Kozubek [2024-07-24 22:35:10] Ok Thomas Kozubek [2024-07-24 22:36:19] How much is shipping? JessieChen [2024-07-24 22:48:27] Dear customer, plz confirm your address, so I can figure out the shipping fees: Thomas Kozubek [2024-07-25 11:34:27] That is correct. So you are aware, when I had an issue with a Thrustmaster flight stick they sent me a brand new one from France. You are making me pay for a defective plastic piece. spacehamster [2024-07-25 11:38:26] Dear customer, we are sorry for your inconvenience. But our ICP switch is under test before putting out in the market. This situation is not covered in our warranty. I will calculate the cost for you spacehamster [2024-07-25 11:39:22] Dear customer, this address has out-of-range fee. Because some remote or less accessible areas may have a higher surcharge than others. The Out-of-Delivery-Area Surcharge and Out-of-Pickup-Area Surcharge rates are determined based on the corresponding tier of the ZIP code, postal code, or city of the shipment’s origin and/or destination location for International Express Freight and Parcel services. There are two suggestions: 1. use another address with different postcode 2. Or when you buy our product in global channel next time, we will try to pack it with the product, which will save you the freight

You lucky bastard!