Yea, this analogy ain't great for you considering, when I drop my car off at a mechanic, I give them a description of what problem I'm having and steps on reproducing it if I know how. Which Fus did.
I've never emailed a log or "track" file recording to my mechanic. And they've never asked for one.
Somehow, they've always been able to fix my car. I guess my mechanic isn't as lazy as ED seems to be about their own products.