Kdrum

Winwing's customer service sucks. They wanted a video of my packages not being delivered! After almost two months still no resolve of the issue. See CAVEAT EMPTOR in this forum.

After giving it some serious thought I ordered both the throttle base and stick base off of Ebay since I already have the grips and I can't afford a Moza Hotas. I'm still very disappointed with winwing and their customer service.

Was winwing customer service of any help? They haven't been for me.

A customer of Winwing will want to go as far as weighing the unopened package as part of an unboxing video. They claim that they shipped all items as the package label had the correct weight listed for all items, but not all items were in the package.

Will a winwing navy ace stick grip work on a moza ab9 base? Yes, the Winwing Navy Ace grip can work on the Moza AB9 base—with the right setup and firmware. Here's what you need to know: Compatibility Overview Physical Fit: The grip connects using a standard 5-pin interface, which the AB9 base supports. Firmware Requirements: Moza Cockpit software: Version v1.0.3.30 or later AB9 base firmware: Version 1.1.1.30 or later Grip Type Setting: In Moza Cockpit, set the Grip Type to WW-16 under Grip Settings. Important Notes “Disconnected” Status: The grip may show as “Disconnected” in Moza Cockpit—this is a known bug. If button inputs register correctly, the grip is functioning as expected. Button Mapping: You can test inputs via the Windows Game Controllers panel. Most buttons should light up, though some may exceed what the applet can display. Setup Tips If you're using an extension adapter (like QR4Rigs), newer Navy Ace grips with locating ridges don’t require the rubber washer. Older flat-interface grips do. Always verify button response in both Moza Cockpit and your sim/game to confirm full functionality.

Will a winwing NavyAce Metal Joystick work on a Moza base?

Hi all. I am faced with a dilemma. winwing failed to deliver half of a HOTAS set-up (both bases) and I am trying to decide if after I have saved enough money (again) should I order the missing bases again, or should I order a HOTAS from another company such as Moza or Thrustmaster. What are your thoughts?

Still Unresolved.

Still unresolved.

Good question! Amazon did not have the exact Stick Grip and Throttle Grip combination that I required. Thanks.

Caveat Emptor: Winwing Flight Sim Hardware Company: Chengdu WinWing Tech Co., LTD Product: Orion2 HOTAS StrikeAce EX FL Order Date: August 15, 2025 Delivery Date: August 22, 2025 Package Condition: Delivered undamaged and unopened Summary of Concern Despite receiving a shipping confirmation and a tracking number that showed only one package being shipped, the delivered package from Winwing contained only two of the four critical components: the Stick Grip and Throttle Grip. The Stick Base and Throttle Base were missing, rendering the HOTAS system incomplete and unusable. Timeline of Events Aug 15: Order placed and paid in full Aug 16: Received email confirming shipment via UPS Aug 22, 4:48 PM: One package delivered Aug 22, 4:50 PM: One package retrieved immediately, undamaged and unopened Upon opening: Only two items were present; both bases are missing Aug 22, 4:56 PM: Support ticket created; chat initiated with Winwing Provided photos of package labels and contents—labels confirmed only two items shipped Winwing rep stated they would contact the carrier Aug 25, 12:28 AM: Winwing replied: “Carrier feedback they have delivered all items” From Aug 25 to Sept 15, chatted with three separate reps—polite but evasive Repeatedly requested escalation; finally granted on Sept 15, 2:12 AM Escalated response echoed previous claim: “The order items were all shipped and delivered” Sept 13, 6:37 PM: Provided a UPS snapshot showing only two items in the one package shipment. Sept 15 until now: Still unresolved. Policy vs. Practice Winwing’s own customer support page states: “When you meet any problem in deliver like package miss, deliver fault. Please don't worry, we will make sure you get your gear finally in anyway.” Despite this assurance, no corrective action was taken. The company leaned on carrier confirmation rather than addressing the actual contents of the package. This suggests a failure to uphold their own delivery guarantee and a reluctance to acknowledge internal shipping errors. Analysis Winwing appears to have a systemic issue in their shipping department and a pattern of deflecting responsibility. Their support team, while courteous, repeatedly dismissed the discrepancy between what was shipped and what was confirmed delivered. The lack of accountability undermines buyer confidence. Recommendations for Buyers Document everything: Save emails, take timestamped photos of packaging and contents Verify shipment contents immediately upon delivery Request escalation early and insist on written confirmation Consider alternative vendors with proven fulfillment and support reliability Share your experience to help others make informed decisions Record the porch retrieval and make an unboxing video