Yes, but alas I have yet to hear back from them. I'm being a little bit more persistant (and somewhat impatient) than I normally would because it concerns more than just myself. I have a whole team waiting to purchase FC and join the community. I told them to hold off until at least my transaction goes through. It's only $15 and a deal at that, but the fact that I'm at a standstill until support or someone else can come to our aid is frustrating and has a lot of my guys second guessing about the expansion.
I also run a dedicated server in Dallas, TX and am eagerly waiting to start a dedicated 24/7 LOMAC FC server to add to the ones already out there. This holdup is just a little bit more than frustrating at the moment. I can deal with bugs and patches, but having the entire purchase/download process out of whack is just bad business.