I purchased a Pimax Crystal Light on Nov. 17th after being informed that I WOULD have my headset BEFORE Xmas. I paid in Full because I don't want to deal with monthly payments and I don't want ANY external factors preventing my hardware from working (like a lousy connection to Pimax or however their likely-crappy software works).
I've been getting jerked around from the get-go. And of course, Pimax doesn't list ANY Phone Numbers. You can correspond via Online Chat "almost real time" but that is ONLY for Sales. Once they have your money, you must submit a Ticket and Wait .. and wait and wait only to get some BS from somebody that can barely read or write in English.
Here it is, Dec. 23rd and there is no sign of my headset.
PIMAX is the most incompetent and frustrating company I have EVER dealt with in my 63 years, and I have dealt with some doozies.
I have demanded cancellation and a Full Refund for the last 2 weeks and I've still not received payment. I even got a notice from UPS on Friday saying a Tracking number has been created but UPS hasn't picked up the parcel yet. It's not the VR Headset. It's a Foam Insert and additional Head Strap which I can't use without the VR Headset. Heck, I already received the Premium Earphones 2 weeks ago and I purchased them almost 3 weeks after paying for the Headset.
It seems that nobody at Pimax knows what they are doing and they definitely do not give a damn about anyone especially once they have already received your money.
Thanks to Pimax, I have Nothing to put under the tree for my Grandson and I to enjoy DCS with (especially now that my HP Reverb G2 is no more than an expensive Paper Weight). These VR Companies are real "fly-by-night" outfits and a risky investment it seems. Speaking of the G2, it's too bad some smart developer couldn't create their own version of Windows Mixed Reality or whatever, allowing the G2 to Continue to Shine ?
Anyway, my advice to everyone is ... Move On to ANYTHING ELSE but PIMAX. If you have any issues at all, you will be months trying to rectify it and will likely get jacked around from the start.
SnowTiger's post in Pimax membership requirements. was marked as the answer