Deactivation, reactivitation: it isn't working for me

[JayPee]

I just got my new rig up and running and guess what.. Well, topic title says all. Can somebody guide me step by step through the process?

 

I want to deactivate all modules on my old machine (to which I don't have access anymore so please don't ask me to do anything on it) and reactivate them on the new one. Currently -on the new one- it doesn't let me deactivate, nor reactivate..

[Flagrum]

Afaik you can only deactivate on the original system. If you don't have access to that anymore, you can only activate on the new rig - which means you will "lose" one activation.

 

Why does activating on your new machine not work? What happens, what errors occur?

[JayPee]

I can't because I took the SSD out, formatted it, and put it in the new rig.

 

I didn't think getting a game to run in 2014 would be such a hassle tbh...

 

Can't I just login somewhere and then deregister all known hardware from my serial numbers?

[JayPee]

It seems though that somebody at least took the effort to move this topic, would that same person also be so kind to provide a solution?

[cichlidfan]

You should still be able to activate the products. You will just use up another activation. I don't think there is anything you can do without access to the old machine.

[JayPee]

It doesn't let me activate the module on the new rig anyway.. Regardless whether I could've touched the old one or not..

[cichlidfan]

What is the error message? I haven't been in the situation in years but I once did something similar with the standalone A-10C and had no problem activating again.

[JayPee]

Upon starting an A10 mission the pop up asks for the key after which it says automatic activitaion failed. I then click the "other" hyperlink which shows the key I entered in the previous window + a hardware code (which is obviously different than the one on the previous rig). I click the link to the Star Forge website where I enter the key and the hardware code again, only to recieve a red error box with no message in it.

[cichlidfan]

It sounds like a good time for a support ticket.

[JayPee]

It sounds like a good time for a support ticket.

Done. Guess this is where the 5 working days timer starts...

[cichlidfan]

Done. Guess this is where the 5 working days timer starts...

 

On the bright side, Thanksgiving is not a holiday there. ;)

 

EDIT: It might be somewhat useful to post your ticket number here, so this thread and your ticket can be tied together.

Edited November 24, 2014 by cichlidfan

[JayPee]

On the bright side, Thanksgiving is not a holiday there. ;)

 

EDIT: It might be somewhat useful to post your ticket number here, so this thread and your ticket can be tied together.

 

Ticket number 36636

[JayPee]

Works now... Whole story with all the 'resets' using the registrey entires cost me 3 activations on the 10C though.