Question on A10 and Helios screen issues

[sobe]

I was trying to help a fellow flyer with the A10-c and the Helios Loz profile as updated by CaptZeen. He has 2 monitors, 2560x1440 and 1920x1080. The 2560 monitor is the main monitor and the 1920 monitor is a touch screen monitor. For windows purposes, the 1920 monitor is to the right of the 2560 monitor.

 

 

 

In the game, I had him set up the monitor resolution as 4480x1440 and the monitor configure file set the GUI and center specs as 2560 and 1440.

The Helios 1920 screen was fine, but the 2560 screen cut the game screen by about 25%. That is, the part of the right side and bottom of the game screen was blank and the game only appeared in the remaining 75% of the screen.

 

 

 

The same result occurred when we used 4480x1080. When we used only the 2560 screen, the game took up the entire screen.

 

 

 

I am at a loss as to why this is happening. Any thoughts?