3 Cheers for Virpil Customer Support

[sobe]

I bought the WarBRD base to use with my TM WH grip. Soon after using the base, I started to have some issues with it such as not being comparable with Target and finally, the Virpil software stopped recognizing the grip.

 

 

 

After a few back and forth emails with Virpil, they picked up the base, replaced the circuit board and shipped it back to me-all within a reasonable time period.

 

 

Now everything seems to work fine. I cannot say enough about the excellent customer support that Virpil provided to me.

 

 

 

If you are on the fence between buying a Virpil product and something from another manufacturer, you should consider how good Virpil customer support is. This could be the deciding factor for you.