dmatt76 Posted January 28, 2022 Posted January 28, 2022 (edited) Hi I have A-10C in my licences list, but the source is "Distributors", no E-Shop . I want to upgrade to A-10C II Tank Killer but I cant see the upgrade option, only regular module. But there is this option on Steam which I cant use it. How can I upgrade without buying the module again? Edited January 28, 2022 by dmatt76
ED Team maximov Posted January 28, 2022 ED Team Posted January 28, 2022 Try to "buy" an A-10CII without paying for the order. Will the cost of the A-10CII decrease?
dmatt76 Posted January 28, 2022 Author Posted January 28, 2022 (edited) The problem is that the upgrade was on sale on Steam for like 9$ and with full price on ED Shop. Support says that it is a Steam price bug, but it was very active for a very long time and it would be until sales ends, so whoever was loyal to Valve, got a very good offer. Not so much though if you're loyal to ED... Edited January 28, 2022 by dmatt76
ED Team maximov Posted January 29, 2022 ED Team Posted January 29, 2022 The Steam Upgrade A-10 C was sold as a separate product. Another principle was implemented in the E-Shop. You just put A-10CII in the shopping cart. If you have an "old" A-10C license on your account, the price for the Killer decreased to $20. So I suggested you check it out on the ED store page. Unfortunately, I do not have a lot of purchased modules in my account, and I cannot check this assumption myself.
dmatt76 Posted February 4, 2022 Author Posted February 4, 2022 (edited) No assumption is needed It's simple. A-10C upgrade on Steam was 50% off (as a mistake no one noticed or cared about). I asked (via support) if I can have the same price in ED Shop, because... why not - I would buy it cheap if I chose giving my money to Valve back then. But I was just told: "thank you for pointing out our mistake, go away and pay full price in ED Shop". You don't normally do that if you run a business to your customer, especially if it is just 10$ to create a "premium customer care" feeling, but... what can you do... Stick to Steam next time I guess. Edited February 4, 2022 by dmatt76
QuiGon Posted February 4, 2022 Posted February 4, 2022 30 minutes ago, dmatt76 said: No assumption is needed It's simple. A-10C upgrade on Steam was 50% off (as a mistake no one noticed or cared about). I asked (via support) if I can have the same price in ED Shop, because... why not - I would buy it cheap if I chose giving my money to Valve back then. But I was just told: "thank you for pointing out our mistake, go away and pay full price in ED Shop". You don't normally do that if you run a business to your customer, especially if it is just 10$ to create a "premium customer care" feeling, but... what can you do... Stick to Steam next time I guess. Maybe next time, the error will be made on the ED shop instead of Steam Intel i7-12700K @ 8x5GHz+4x3.8GHz + 32 GB DDR5 RAM + Nvidia Geforce RTX 2080 (8 GB VRAM) + M.2 SSD + Windows 10 64Bit DCS Panavia Tornado (IDS) really needs to be a thing!
ED Team maximov Posted February 4, 2022 ED Team Posted February 4, 2022 dmatt76, I have read your correspondence with the support service. It was about the sale of the A-10C Upgrade for one month at a price of $10. This promotion lasted only a month after the release of this Upgrade (October 2020). The next price of the A-10C Upgrade was $20. This promotion is still valid. The promotion is valid for all Warthog owners, regardless of the module purchase store. And you were also able to buy an upgrade for $20. Naturally, after the end of the promotion, no one would be able to sell you an Upgrade at a reduced price. Nor Steam, nor E-shop. 1
dmatt76 Posted February 6, 2022 Author Posted February 6, 2022 (edited) The October 2020 discount is last year's snow discussion. I'm talking about Lunar Sale 2022 on Steam when everybody could upgrade A-10C for like 9$. I pointed that out to ED but instead of the same kind of discount on ED shop as a gesture of good will and "thank you", I was sent away to pay the full price for the update. It is just not very customer friendly attititude, not mentioning worse things Edited February 6, 2022 by dmatt76
ED Team maximov Posted February 6, 2022 ED Team Posted February 6, 2022 I understand you. Unfortunately, nothing can really be changed (or checked) right now. But I think it's the store's mistake.
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